Subway — Restaurant in Altoona

See my picture of receipt attached. (Under special instructions is what I was ordering then, and have done before with my previous orders which were fine.) It took a week for the manager Emily to reply to my complaint ( and 2 complaints filed online) The only reason that I believe she even bothered to call me back is because I got tired of no call back , and went directly to the store to to try and talk to the manager. My order was totally screwed up with wrong ingredients, I did receive the tuna and meatball sub which I ordered, but none of the condiments were correct. Emily insisted she had on video my exact order being placed correctly . She wouldn't agree that special instructions had anything to do with what I ordered???? I made my order under special instructions, which I have always done there with no problem before. This time it was totally screwed up and Emily would only argue with me and refuse to help me. I will never go there again and if you ever order through their app, you better call ahead of time to make sure they have it right, because you'll never get anywhere with Emily totally confrontational and disrespectful. Emily refused to help me under any circumstances. I will never go there again. The staff there was very nice. I showed them my receipt they were very understanding very friendly and nice. Emily is the rotten apple in this barrel. We all make mistakes (Except of course Emily) and the staff who assisted me with my issue were kind and had no issue with the mistake, but said Emily had to handle it. Funny thing is that the staff called her but she wouldn't speak with me. I feel sorry for that staff having to work...

On Friday, March 6, at around 2 p.m., I walked into the restaurant to get a sandwich. There were no customers present, only three employees. One was sitting in the window enjoying the view, the second was walking around behind the counter chattering away, and only the third, a young man, was actually making sandwiches, probably for the drive-up customer waiting by the window. When no one responded to my presence, I asked if anyone would help me, and the chatterer said that "Tom" or "John" or whatever the young man's name was, would get around to me as soon as he was finished. I said that there were three employees present and two were doing squat, so why didn't one of them help me? The two vacationing employees looked at me as if I was asking for the Hope Diamond, so I left, noting that at least the sitter had arisen, and the chatterer was screaming something about lettuce. I've never understood why customer service people never seem to understand the old "customer's happy-customer comes back-I have a job" basis of a consumer driven economy, and it seems two of them still don't get it. Hopefully, Subway...

Went through the drive thru at this location the evening (5/11 around 5:45pm and then again at 6pm) and ordered 3 subs on the touchscreen. I ordered 2 or the subs with toppings. When I got home both of the subs with topping were missing them. I drove back down to this location to hopefully have this corrected. All I got was a rude attitude from the guy at the window. I explained what happened and he just blew off the idea that maybe there was a glitch since I know for a fact I clicked on each topping and got the little check mark on the ones I chose. This normally wouldn’t have been worth a bad review but I don’t appreciate a bad attitude after I had to drive back to your location and then also have to go back home and do your employees job and make my sub the way I ordered it. It’s sad to see good customer...