Baskin-Robbins — Restaurant in Amarillo

Tried calling the store for several times. All in all I spent over 10 minutes calling them so I wouldn’t waste gas. Wound up having my time wasted instead. You should probably train your staff that if the phone is ringing constantly to answer the line. You left me frustrated and lost a customer for life. My time is valuable to me, and clearly it is not valuable to you.

Minor update: Got frustrated enough to where I kept calling until I got a response. Wound up hearing nothing by the brrrr. You would think after hearing the phone ring for 20 minutes you would answer. Great customer service. You deserve to go out of business if this is how things are ran. I will continue to call until close. It’s now only 8:02 as of this update. I will update at 9. Let’s see how awful your customer service really is.

Second Update: Drove to the store and asked directly if they answer the phone. Your staff member rudely told me that the phone does not wring on their end. If that’s the case you need to remove your number off of your posting. Either way I doubt that to be the case at all. I know how phone service operates as I set that up for a living. They either have the volume turned down entirely or leave the phone off of the receiver. I will be reporting your business post to Google as it violates the terms and conditions that you signed with them. Have a good day. Glad I only tried...

‪My first ‬Doordash purchase near the beginning of the pandemic was an ice cream surprise for my family. I order 5 ice creams with cones and I assumed the ice creams would be delivered in cups and cones on the side, but I assumed wrong.‬ The driver came with ice cream dripping down his hands and apologized, stating this how it was handed to him. He said he would cancel the order and again first doordash purchase because apparently it does not go that way. I contacted doordash customer service and I couldn’t get anything. So I contacted ‬Baskin Robbins but they never answered the phone. So I just took the $25 loss, I figured everyone was trying to figure this out. Oh and the delivery was supposed to be contactless FYI. I just gave the driver napkins and declined the ice cream.‬

Yesterday I went to Baskin Robbins & checked the closing time 10pm and grabbed my mom and headed across town. Unfortunately I arrived at 9:10pm & it was closed. No closure signage or anything. And I wasn’t the only customer thinking it was open. I am just disappointed in the lack of customer service. First I lost my money &...

My son and I went to try this establishment for the first time there’s a random unclear note on door says lobby closed use drive through only I went to open door to ask if flavors for baskin robins was on drive through menu and the lady with short dark hair screamed at me across the lobby and some man I think the manager yelled at me at the door telling me I had to go around to drive through well guess what Braum’s was welcoming and polite and that’s solves my issue of ever wanting to try basking robins again I never will go back. Almost think they close the lobby so they don’t have to work or clean tables which is crappy I wanted to sit down and eat with my son I would not recommend this place to anyone not ever I don’t respect poor service and ugly behavior...