Krispy Kreme — Restaurant in Anderson

On December 1st, 2023, around 1040-1045 am, I entered Krispy Kreme to pick up a dozen donuts. I got in line behind 2 ladies, one being rang up and one waiting behind her.

The lady at the register and I then became second in line, at the singular register/till opened. It took about 5-7 minutes to take care of the girl in front of me. A lady walked in well after me and had a lady help her at the counter. Way off away from the register being used this morning.

While the cashier was ringing up the lady in front of me, the other lady got the third customers order. The NOT cashier took the ladies order behind me, took it to the register, rang it up, and both ladies acknowledged I was in line and hadn’t been helped. The cashier then looked at me, looked past me, and told the lady to come around me and skip me to ring up.

So at this point I’ve been in line for almost 10 minutes, haven’t had a word said to me, wasn’t asked if i could be skipped in line, and have a customer just come around me to skip me in line.

WHAT kind of customer service is that? You review the videos and tell me what i did wrong. Why the employees thought I didn’t matter but every one else around me did?

My background includes 10 years as a GM in retail and 10 years in the military. I understand proficiency and efficiency over customer satisfaction and business needs, but this was absolutely ridiculous.

I then called the store later that day and left my complaint with a manager and said they would escalate it to the General Manager and the Owner. Its been 3 weeks and no call back from either.

I will be contacting corporate and leaving a review within the local Anderson facebook page as well. A simple call back from the Owner or General Manager could’ve solved this, or maybe the cashier ringing me in my...

I ordered 2 blueberry cake doughnuts and one original glazed. I opened the box after pulling from the window and noticed I received a plain traditional doughnut with no glaze. I turned around and informed cashier Anthony (per receipt) that I wanted the original glaze. My receipt also states original glaze.

He said okay but you said traditional. I said no I said glaze and my receipt says that as well. He said well that’s how it rings up for a traditional. Doesn’t make sense to me but either way he came back with the glaze doughnut and held it up and proceeds to chastise me that the next time I should be more clear. Excuse me. My receipt and my words both were glaze.

I asked for a manager to contact and then Virgil the team lead comes to the window to ask what I needed. He basically said the customer is not always right and that he had no contact information for the owner other than his name. He was not rude but my problem is the challenge of what I know I said. Maybe the customer is not always right but it’s mighty strange that my request and receipt matched but what I received did not.

Honestly Anthony could have handed the correct doughnut without the added comments and kept a sale but I asked and received a refund because while again the customer may not alway be right as a customer I do have choices. I can choose not to spend money at a place that patronizes me for...

When I got my Covid-19 vaccine, a nurse told me I should go to Krispy Kreme to get my free donut. So since the clinic was 2 miles from a KK and there isn't one near my home, I thought this was a good idea.

I drove to KK and parked in the back of the parking lot, downloaded their app and set it up for my debit card. Then I looked through the app to find out how to get a free donut, and decided to order a variety box to take home.

The variety box offer that I chose was shown as unavailable (expired yesterday!) once I looked in the checkout, so I removed it and chose another. Still looking for the free glazed donut offer, I finally decided I'd order the box and ask about the free donut at the window.

By this time, there were enough cars waiting on line that they wrapped around the building to the driveway entrance and the next car in line would be in the street, so I cancelled the order and went home. A free donut wasn't worth this!

And now I've found that I've been debited almost $11 for the donuts I didn't order. Needless to say I'm not pleased with the Krispy Kreme app and I'm not planning to visit a KK location again...