Dunkin' — Restaurant in Andover

This Dunkin Donuts is the best I've encountered. Despite its small size, their performance is outstanding. In a year, they've only made one mistake, compared to a 30%+ error rate at other locations. Management quickly addressed that single error, showing great oversight. They're consistently fast and accurate, which is why they're always busy. I willingly drive further to come here because it actually saves time – no need to check orders or wait for corrections. This location proves that excellent service doesn't require a large space. Highly recommended for anyone wanting a reliable, efficient...

we went there a few times as we were staying a few feet away in Marriott Courtyard. visiting with family. This place is super rushed and each time we went they go the order wrong. at one point the didnt give us sides of cream cheese and ordered .Having to go back to pick up, the server at this point doubted that they missed the cream cheese. I can understand why all this could occur as they are very busy. so of you go here, please make sure you double check your order...

You are lucky if you get a smile or simple hello. Most of the time you are treated like you are bothersome or wasting the crew's time. I literally stood in front of the register for 5 minutes while waiting for the cashier to look up from her phone to help me. It takes excessively long to make a simple coffee, regardless of how busy it is, because gossip and texting come before customers. And 9 out of 10 times the coffee comes out wrong. Worst service I've ever had...