McDonald's — Restaurant in Annandale

Went to McDonald's around 6:30 pm on 7/23, not busy, one other family in the dining room, no one in the drive through.

We ordered our food, extremely pleasant, female blonde hair with glasses, cashier. She got the amount wrong but it happens, I wasn't upset at all. I had one special order of a burger with no onions, other than that we ordered a few happy meals with extra toys.

We went to wash our hands and the bathrooms were absolutely disgusting, assumed it was only the one but both were equally bad, urine, feces and toilet paper scattered throughout with wads of hair in the sink.

We sat down and the tables were drenched with a liquid. I can only hope it was just cleaned as every table was as equally wet. The floor was slippery with grime, appeared as though a grease mop was used on it.

We received our order. The burger with no onions had a sticker that said no onions, opened the package to find onions. I am not one to complain so I picked them off.

We received 3 of the 4 toys that were the same. As we paid extra for the toys, my son asked the polite blue haired female employee for a refund and she said, "sorry unfortunately we cannot give a refund". He came back in disappointment as he used his own money to buy them, he is six. As a mother, of course I felt bad they could not refund his money, so I went up to the counter and asked for a toy exchange instead of a refund. The very polite blue haired employee said, "sorry unfortunately we cannot do exchanges".

Now I'm standing there in disbelief, thinking no refunds and no exchanges on toys we paid extra for?? I understand if it was food, but it was one unopened toy?? The polite blue haired female asked if I would like to talk to the manager as she could clearly see the confusion on my face. I said "yes, please".

The employee walked to the fry area where the manager was. The employee did not even have a chance to ask the manager as the manager turned my direction and yelled "NO REFUNDS!". Now I'm severely in shock as I was not even rude or disrespectful at this point to receive this kind of disrespect. The manager, who was a brown curly haired female, could not even take ten steps to the front counter to explain why they do not refund or exchange toys. I stood there for at least another minute staring at her waiting for her to come to the front counter. She just stood at the fry counter not even scooping fries. There was no one else even in the restaurant. I couldn't believe it.

I walked back to our table feeling extremely disrespected and to think we go to this place on a regular basis and to be treated this way was unbelievable, especially over a $2.00 toy?!? It was not a collectable Pokemon or Minecraft special edition or a limited edition anything. I definitely wanted to loose my cool and yell back but didn't.

I told my children we are leaving. Asy children were cleaning up their food, I stood at the front counter again giving the manager one more opportunity to make it right. During this wait, another customer came in from the drive thru and said his order was wrong and the employee behind the counter, a male, disputed with the customer saying that is what he ordered. The customer got upset and said he had a very picky child in the vehicle and knows he said no mustard, the male employee patted the burger and said that was the order.

I felt like I was in twilight zone, like waiting for the cameras to come out as we were all being pranked. No cameras. The manager never stepped away from the fry area, not even scooping fries, just stood there.

I'm leaving this review as awareness of the situation as I really hope others do not encounter the same situation. The unfortunate part of small town living is the limited food choices for a family. Honestly, I'm still in shock and wish I would have taken pictures and would have recorded the situation as I cannot recall the last time anyone has snapped at...

There was a lady in front of us who ordered a bacon mcdouble without onions. She ordered through the drive through and when she got home she opened her bag to find a chicken sandwich. She drove back five miles back to mcdonald’s and complained. When she received her order thirty minutes later and opened the box to find a bacon mcdouble with onions which she is highly allergic to. She said it was like this every day. We had to wait ten minutes to even place an order. Twenty minutes later we received our order and my friend complained to the worker. A worker argued rudely to us that they were understaffed and they had a guy that had only been working for four days. They still had four fully capable workers. Only three people walked in while we were in there. We could have raised, butchered, and cooked a cow and make a big mac faster than these people. Nobody was in the drive-through. I blame...

Lemme paint the picture and vibe for yall! Okay so boom 4th of July 10pm We walked in …mind you the door was locked but these three girls walked out and let us in We just had to use the bathroom but one of the workers runs up on us with a whole attitude saying “we’re closed it’s 10pm yall need to leave” Mind you there were like 10 heads up in the lobby waiting to order.. it wouldn’t have even mattered if we used the bathroom because she would have still been taking orders in the time it took us to use the bathroom wash our hands and leave .. we could have had a whole family reunion up and and running and shut down by the time she took all the orders..moral of the story don’t go to this McDonalds! They obviously are not Mclovin it enough to calmly tell us their closed It would have taken less effort to be chill about it Anyways have a great 4th yall Mclovin it...