Wake Oasis Coffee — Restaurant in Apex

The owners need to step in if they care about the future of this once great franchise. I've lived in Apex for 9 years, and I've given both branches of Wake Oasis my business nearly every other day, back since when they were called Wake Zone and they ran things better.

What's failing:

(1) Quality - I've lost track of how many times I've received a latte with no flavor, even after requesting extra pumps of syrup, or receiving something that I didn't order. It's happening half of the time for two or three years now. Even the quality of the cups went down for a year or two, with lids that didn't stay shut tight.

(2) Logistics - It's not uncommon for a single car in the drive-through to take 15 minutes to receive their order, holding up everyone in a line they can't escape. People get coffee in drive-throughs when they're on their way to someplace else. Wake Oasis is making people late. Please take a lesson from experienced franchises like Chick-fil-a or McDonald's, and have those customers pull around to the parking lot to allow others to get by.

(3) Management - Where are they? Both branches are run by high school kids or college freshman, as far as I've ever seen inside the buildings. They deserve to be trained better. One time a branch was closed because the key to the door was lost. How does that happen? And please don't take this review out on the service workers in the form of disciplinary action. They're kids. I even recognize some of them when they worked at other restaurants in Apex. I'd like to see management step up to make these kids better. It will fix the quality and logistics of this business, while giving the kids the opportunity they deserve to learn and grow. This is a community business.

It's sad to see my favorite coffee shop failing. The only reason I come here anymore is because of its convenient location when I really need a caffeinated sugar fix, or when my kids ask for something, when we're en route to somewhere else. More often now, I'm just making black Folgers at home, because I'm done spending hundreds of dollars per year hoping that this place turns...

Update: Paul is very sweet and understanding. He explained that you have two options when asking for a Iced latte(Cold Brew, Espresso). We ordered our usual L Iced Peanut Butter Lattes and they were amazing.

Now that we know we will continue to order them this way! Thank you again for explaining this and fixing the issue.

I’m hoping the owners of this or a manager will see this review!

We come about 3x a week. Always order a L Iced Peanut Butter Latte x2. On 8/5/19 at 4pm we went through the drive thru but this time I ordered a Regular Iced Peanut Butter Latte with 3 shots of espresso and a L Peanut Butter Iced Latte. We waited around 15 minutes. They were kind of busy. Understandable. However, when we got our lattes and tasted them they were awful. Super watered down. No peanut butter flavor at all and mine was supposed to have 3 shots of espresso. It tasted like iced coffee with milk.

We came back the next day. No one to speak to about the issue. So I ordered our usual 2 Large Iced Peanut Butter Lattes. As I was standing at the bottom of the bar I was watching the same girl who made ours the night prior make ours again. She was using a spout next to the nitro cold brew in our lattes. Every time I have been here they have used the bar for our lattes. I’m pretty sure she was putting in cold brew instead of espresso shots. Again another $11.80 wasted. I’m pretty disappointed. I have lived here 6 years and have been coming here for a...

I’m not sure what happened to this place over the years but I am no longer a fan. Before ordering a beverage I asked did they have a flavor in stock. (The supervisor in the previous weeks said she would order that flavor and told me to come back) I was told yes by two people behind the counter prior to ordering. I proceed to order, pay, and tip. 5 minutes into waiting a woman who had been waiting much longer than me had received the incorrect order and was not refunded or corrected. Then 10 minutes into me waiting for my order, I’m told that they DO NOT have the flavor I asked about prior to ordering. I ask for a refund. The supervisor/manager doesn’t know how to work the POS system well..as the same girl that told me it was okay to order is helping him with the system, I’m told that I HAVE BEEN REFUNDED. No receipt. They were flustered. It’s the next day, I have not been refunded. I show up to the store at the only time of day I have available…they aren’t even open for their opening business hour with no communication why.

I have been coming to this place since Wake Zone OPENED in apex… I’m obviously highly disappointed but yall can’t just take money from multiple people that didn’t receive what...