Laiwah Chinese restaurant — Restaurant in Apple Valley

We've been patronizing Laiwah for over 20 years. However, lately it would seem the younger generation has taken over the restaurant. It's evidenced by the use of Uber Eats, GrubHub delivery options. The food used to be packaged in the white Chinese boxes or paper pails and orders were packed in a simple brown paper bag. There seemed to be some quality but now there's none. Orders are now put in plastic containers and wrapped in a plastic bag. On our order the chicken wings were burned, small and tasteless. Additionally, two orders of chicken fried rice, chicken lo mein and egg rolls came to near $50. When you walk in there's a table indicating due to Covid19 there's a price increase of 15%; something they don't tell you over the phone. We patronize other food places in the Apple Valley, Burnsville, Eagan area and none of them have increased their prices like this during the pandemic. This was our last time ordering food...

Usually a good experience and I’ll post. But when we drive 15 minutes to pick up our order only to get home and one meal is missing it deserves a negative review. It wouldn’t have been the worst but when I called to inform them they initially tried to tell me I never ordered the chicken fried rice. I was looking at my receipt then and he said hold on. Then tells me oh I wasn’t paying attention. So we drive back 15 minutes. By the time we finally had our complete dinner for everyone and ate the food it was now cold and we wasted two round trips. There is no excuse not to check on order and make sure everything is included. It would have taken 30 second. Our time - 30 minutes! Never an apology. And he hung...

We have enjoyed this restaurant for years, but then in the past couple of years, they kept missing items in our order, then started charging so much more for extra little things, but tonight topped it off...we will never go back... there was an ant on our Pot Stickers! Gross!! They didn't even apologize!! They just said not to be angry- they'll make us new ones! This was after I did the online order and picked it up, checked the order in the car for sauces and was already missing one, then when got home realized we were missing the Pot Stickers sauce as well, opened up the Pot Stickers and saw this....SO NASTY! BTW...the replacement Pot Stickers were SO undercooked...Nasty!! ...