McDonald's — Restaurant in Aransas Pass

This place is an absolute joke with the worst staff I've ever dealt with in my life. We placed our order 20 minutes in advance on the app. Waited in line of the drive-thru for 20 minutes to get to the ordering kiosk. Gave them our order number they told us to pull up to the window which we did. Just to have them tell us oh it's not ready please pull around again. By this time the line was longer than it was when we pulled in their. When I told them I wasn't about to pull around and wait another 20 minutes when they had already had 40 minutes to get her order ready. They threatened to call the cops because I wouldn't pull back around and wait another 20 minutes even though the apps that are food was ready for pickup. The management is an absolute joke there's a reason this place has a 3-star rating. I mean how hard is it to get an order ready in 40 minutes that was already ordered on an app in advance? Instead of just giving us our three kids meals and two adult meals. They figured it would be better to call the cops wait for the cops to come deal with the situation. Instead of just giving us our food so we can go on our way. This places in absolute joke! I never wanted to reach through a window and grab a manager by their throat and beat them in the parking lot so bad my life. There was no need for the way they acted. Especially after us ordering 20 minutes in advance plus sitting in line for 20 minutes. That gave them 40 minutes to get three kids meals and two adult meals ready to go. Especially when a customer was told to pull up to the window after they gave the order number from the app. Whatever you do don't waste your time with this trash...

I have a lot to complain about. First off they new the sprite machine was out, but still brought out a sprite that was literally all carbonation to my son who is 4. Second off they forgot my sons chicken nuggets in his happy meal and my nuggets in my meal, literally all they gave us was fries. Third off when I went inside to get my missing items they manager hailey on duty literally slammed the bag down on the counter at me and didnt say a single word to me. Not Im sorry or anything. Fourth off I got back to my car and Im missing the sauce to the nuggets I just ordered. So I have to go back in. I am ignored by 4 different staff before I said something like I need help to the staff. Then they gave me one sauce to share with my son. So I go I need more then that and she huffed ar me and said here then. Fifth off I went back in because I will not be treated like that and asked the so called manager on duty for the general managers number and she gave me the assistants number because she doesnt have the GM numbers. All managers should have that number. I work in the restaurant Industry and have never been treated like this before at all. I would love a refund on all my food I received because my chicken nuggets I got werent cooked all the way and my son was messing two nuggets for his 6 piece meal. Also asked for no salt on my sons fries because he cant have it due to the fact he doesnt like salt and they were soo salty he couldnt...

I went through the drive-through at this McDonald’s this morning about 12:15 today. The building was completely wrapped with cars going through the drive-through. I ordered a hamburger with extra pickles and a large fry and a large Dr Pepper. After waiting about 10 minutes I recieved my order at the drive-through window. When I took my fries out they were positively cold. So I decided to go inside and get my fries replaced with fresh fries. Due to the quarantine there was no access to the inside. So I had to walk up to the drive-through window in front of other cars and ask for some fresh fries by which I found to be an extremely embarrassing situation. As I walked away I checked my fries, and to my dismay, they were just as limp and cold As the previous ones. Now Ive been forced with the dilemma of having to go back to the window for the third time and face the embarrassment again, I chose to just throw them out. I then started to eat my burger. Guess what, it also was cold and did not have extra pickles on it. The burger was made much earlier and they never even attempted to put pickles on it. This McDonald’s has been consistently getting worse. The last five times we’ve gone there it’s been a problem. You would think that it would matter to cater to the customer especially during these times. I will never go back to this McDonald’s...