Ana's Restaurant — Restaurant in Arcadia

So we go to eat here for breakfast my wife and 3 kids, and my sister in law. Party of 6 or more gratuity added to bill .. ok no problem I guess honestly I get it but I’d probably of tipped more if service was good. But problem is they tipped themselves 18 percent.. which for good service ok I have no problem but they completely forget my youngest daughter’s food. Any restaurant I’ve ever been to always served the children first.. well apparently here at Ana’s they serve the youngest child after everyone else has halfway finished their meals. Very disappointed in the service and the audacity to still add an 18 percent gratuity we didn’t even get a refill on the drinks . The food was okay but the service was dreadful. Just bad business. Highly recommend finding a different place to eat.

Update: so I check my credit card statement and noticed that the charge on my card for the meal was different than the actual bill . It was actually like 3 more dollars than the original charge I signed in restaurant. So of course I was like no way are they adding to my bill , I’m already upset with the rediculous tip that was added. So I called and spoke with manager. I will say he was understanding. He told me that a credit card fee was added to the bill. I said no that’s not my responsibility to pay ,that’s the service fee the business pays. I didn’t agree to pay that,I say it was bad enough the gratuity was rediculous for the service received but this is absurd. So he sent me a check for the tip and the fee which was 21.00 dollars. So I appreciate that he did something to make it right. I don’t ever go through all this but I’m to the point where I’ve had it with the so called tip culture we live in now and it’s expected whether or not you get good service or not and that’s unacceptable. And to add the service fee is just criminal. So overall I appreciate the manager doing something to right the wrong but it should never of happened in the...

Stopped into this place for the first time and I was heavily disappointed. Outdated pictures of American burgers and fries on the window were not appealing, I ordered the meat lovers skillet, the potatoes were lacking in flavor , I could barely see the bacon or sausage. The store bought biscuits were dry and flavorless. My wife ordered The south of the border skillet and once again this was extremely sub par. The hash browns were not even cooked and were raw and soft and soggy, what appeared to be taco sauce pooled at the bottom, and under seasoned! Why was this even allowed to leave the kitchen in this manner? This is supposed to be a Mexican Inspired kitchen and it tasted and performed like rookie mediocre gas station food. After voicing our concerns no manager or owner approached to explain or apologize, instead the charge was taken off for the skillet and the apology was sent with the server…unprofessional . I hope the owner or whoever is in charge can whip this place into shape before I give them a second try. I wouldn’t recommend this place to anyone in its current state. The...

So the last 4 times that I have went to Anna's restaurant they just can't get the order right and then the last time instead of letting it slide I actually took the food back and they refused to replace it and try to charge me again for the food so therefore they don't understand what they're doing they can't they can't get an order right for the life of them and if I could give them less than one star believe you me I would will never go back there again horrible horrible horrible service,she only wanted to replace my toast and leave me with a cold breakfast and warm toast..have people just gone plain brain dead??? If its not tortillas they can't...