El Chipotle Mexican & American Food — Restaurant in Arcata

The food was pretty good for the most part and the waiter was quite friendly. I am interning in the area from out of town and thought that this could be an excellent food location during my stay here, until I asked for the check. Tons of groups of people showed up for lunch, and he took time to seat each and every one of them, asked each of them for their orders and even delivered food to each and every one of them while I waited for my card on the table for a good 40 minutes. My waiter continuously did this (even taking backroom breaks) until nearly an hour went by and later spotted me in the back of the room still waiting to submit my payment. I felt very saddened left out by this, as if they forgot about me and figured that they could get higher net tip revenue by sacrificing one customer's entire experience by fully accommodating every other much larger groups instead.

Also, the owner's reply to customer reviews here are very off-putting and come off as a bit narcissistic, similar to the owner of Chan's restaurant (which is constantly racking up horrible reviews from customers). Please do not stoop to their level, the place can do a lot better than this. We understand "not everyone is perfect" but that does not justify...

When we first went here, there were a few mistakes to our order. My burrito was only beans, rice and tortilla,(I wanted everything on it, besides meat and salsa because I'm boring, whatever) and my fiance was told to get avocado on an order, and he liked the idea and went along with the it, only to have the order come with no avocado!! But, the customer service was amazing, they recognized their mistakes and when we eventually did come back to pick up our fixed order, it was absolutely perfect!! Even when the order was messed up, the food was incredible so we had to give this place a second chance, and i am so glad we did!! They were honest mistakes from a simple misunderstanding over the phone, but the customer service was incredible, the food was equally amazing, and I can't wait to go back. Definitely my new favorite spot to go...

This place is hands down the BEST Mexican food in Humboldt. My family and I got to eat here tonight and it was an awesome experience. The restaurant is bright, and clean, and comfortable. Our waiters were amazing so sweet with great service. These are the nicest guys (it's worth eating here for the service) I had the crispy chicken taco and cheese enchilada with beans and rice. The enchilada was stuffed with cheese and had a delicious sauce. The crispy chicken taco was so good and the beans and rice are delicious. My kids got the super nachos (the small was enormous) and the carne asada chimichanga both were very good. The star of the show was the Chile relleno . These were perfectly cooked, fresh and delicious. The vibe in the restaurant is great. We will definitely be coming back again...