Dunkin' — Restaurant in Archbald

Absolute Worst Customer Service Experience

I cannot believe the audacity of Emily, the so-called “shift leader” at this location. My father tried to pay using the app, and instead of simply helping him, she flat-out refused, babbling something about “it’ll be refunded to your card” when there was absolutely nothing to refund. It made zero sense.

When I called to clarify why the app balance couldn’t be used, Emily’s response was beyond unprofessional. Her exact words? “It’s Christmas, I’m not doing this with you today. Call tomorrow when a manager can deal with you.” Are you kidding me? That’s the level of customer service this place thinks is acceptable?

Emily’s attitude was dismissive, rude, and downright hostile. It’s clear she has no interest in helping customers or even pretending to care about her job. A shift leader should lead by example, not drive customers away with their nasty demeanor.

If this is the kind of employee they promote to leadership, I won’t be returning to this location. Emily needs serious training—or better yet, a career where she doesn’t deal with people. Avoid this place unless you want your holiday ruined by...

Update 5-4-25 45 minutes in the drive thru with no way out of the horrendous line. This is the epitome of terrible service. Will not be giving this place another chance ever again. Just close it down already. This absolutely ridiculous!!!! 🤬🤬🤬 Will be putting a call in to corporate HQ tomorrow morning. At 38 minutes I finally got to the speaker and the girl was miserable as could be. This is beyond unacceptable. It's the WORST service I've ever received. I can't wait to enjoy a nice cold breakfast thanks to this nonsense.

Morning service is absolutely terrible. Thankfully I ordered BEFORE leaving the house and my order has still taken more than 20 minutes to prepare. Instead of remodeling the outside, how about remodeling the staff. Now I'm out $11 for subpar food. 2 thumbs down and will not be returning to the...

I come to this Dunkin frequently because they were always super nice and orders were never messed up. Today it was super busy for a Monday I will say, but I am an understanding person and rarely get upset waiting a while for my food when places are swamped. When given donuts the girl at the window seemed distraught and rightfully so, but she was rude giving our donuts saying they had to replace a donut because they didn't have the one I ordered which is perfectly fine, but she then said she didn't care and just handed us the donuts! she then proceeded so say she's going to quit and starts cussing while the door is open. Didn't really appreciate that when I'm a nice person and I've NEVER been rude to staff at any place I've gotten food. I'm sorry it was really busy at that time, but it just made me feel like my service...