We started frequenting this teriyaki place when the pandemic hit 12 months ago. We wanted to support our local restaurants, and this was one we chose to help keep afloat. On our first visit last April, we found that the quality of the food was above average and the portions were generous. The store was convenient for us: they had take-out and it was less than 10 minutes from our house. We have been back to that store since, on average, once per week, to get lunch. About two months ago, we started to notice problems with the quality of the food. More and more we started to see chicken that was horribly burnt, blackened actually. The flavor was more charcoal than chicken. My partner, who normally orders the chicken breast teriyaki, found that the chicken was consistently rubbery. Last week, I decided to say something to the woman at the counter about it. Her response was cordial, but, in my opinion, didn't go far enough to qualify as good customer service. She asked me to bring the food back to the store to get another order if that happens. There were a couple of problems with that: (1) it's an enormous burden to place on the customer to drive home, eat and then drive all the way back to replace bad food for food that will likely also be bad, considering she wasn't taking the complaint of the "quality" seriously; and (2) she could have demonstrated a true commitment to retaining a repeat customer by offering a free lunch or a refund on the last meal, as an apology for a series of bad meals. Incidentally, the chicken I picked up that day looked fine in the store, but when I got all the way home and started eating, it was severely dried out, like jerky. That was the last straw for me. I was going to leave "3" stars in this review, but after considering the lackluster response I got from K's Teriyaki after a good faith effort to bring this problem to their attention, I had to downgrade the rating to "2" stars -- customer service always factors into my experience of dining, even if it's take-out. Fortunately, there's lots of competition out there. If you make the drive into Marysville, check out Tokyo Stop -- they have, hands down, the best teriyaki around!