Chau's Cafe — Restaurant in Ashburn

I've been trying to find a proper Chinese restaurant ever since I moved from Southwest Arkansas and I have just been having a difficult time because all of the restaurants in the area are in poor quality across the board. You would think that the cities would be able to offer higher quality Chinese restaurants than small rural towns and villages, but that is not the case.

How sad it is that when you purchase something as simple as sesame chicken, here and every other Chinese restaurant, that they deliver you a plate full of soggy mystery meat containing large amounts of unhealthy fat, and for obscene prices to boot.

I'm used to going to a small, quiet restaurant in Nashville, Arkansas named the Chinese Buffet that would let you eat as much as you want for a low fee of, say $6 per person, that offers higher quality egg drop soup and chicken made with only the best parts of the chicken -- no fat, and no mystery meat, perfectly crispy all the way throughout and not soggy like Chau's Cafe. While it's common for Chinese restaurants throughout Southwest Arkansas and Texas to offer high quality food at low prices, apparently it's the exact...

What a joke of a restaurant. I walked in tonight at 9 PM and placed an order. Right as the cashier closed it out I remembered that I needed to have them pause and wait 10 minutes before they started making it. I asked and she said oh it’s too late it already transmitted to the kitchen I said really? Can you have the cook come out here? Open the door to the kitchen, pretends to talk to the cook and then shuts the door and says oh he’s already started cooking and it’s too late to stop. I was astounded. I then spoke to the manager who explained that the cooks all take off at 9:15 even though they’re open until 930 so That’s why they had to make it right away. Ha. They lost me over horrific customer service, and in addition the food was watery and tasteless. This place even has the audacity to have a tip jar for the cashiers just for ringing you up before you’ve even received the food. Definitely...

I am highly dissatisfied with the service I received from the front staff. My friend and I came to eat here and decided to order boba for the first time. Unfortunately, the drinks were extremely disappointing — one was sour, and the other lacked the distinct flavor of Thai tea. The boba itself was so thick that it was nearly impossible to drink through the straw.

When we expressed our concerns and rightfully asked for a refund, the staff laughed at us and made no genuine effort to resolve the issue. I had to insist on getting my refund, which I eventually received. However, after this incident, they blocked my number and have now prevented me from ordering from them in the future.

As a frequent customer, I find this behavior not only petty but completely unprofessional. I am extremely unhappy with how poorly they handled the situation, and this experience has left me very...