Lyn-Way Restaurant - Ashland, OH — Restaurant in Ashland

I sat at the counter and watched as the cashier took money and then handled the clean silverware (to roll it up in napkins for use by patrons) without washing her hands. It made me uncomfortable, so I mentioned it to her, but she didn't seem concerned. It really put me off of eating my meal, because if the cashier handles money and then handles clean silverware, what are they doing in the kitchen? Hopefully they have better hygiene practices there.

Anyway, I ordered a luau chicken salad and during the course of ordering I mentioned to the waitress, who was very friendly, that I couldn't eat any gluten. She neglected to advise me that the luau chicken salad I was ordering (a special that I had seen on the board but was not in the menu) was covered with crispy chow mein noodles (wheat-based, gluten-filled bits of death for me). When my meal came out I had to send it back and have it redone because I can't risk eating something that's been touching all that wheat. The waitress was apologetic but it makes me wonder about the training... I mean, if the hand washing is that lackadaisical, do they even bother to train about food allergies?

Maybe I'm overly sensitive and aware because as part of my job I have had to undergo the training that is required for food service employees. Maybe there's no risk in germs getting from someone's money to my mouth due to poor or non-existant hand washing. And maybe, the reason I hurt so badly today is because just maybe they didn't replace the entire salad like they said they did. Maybe they didn't remake the grilled chicken part and maybe they just scraped the crispy chow mein noodles off the top of the chicken... After all, the supposedly freshly grilled chicken was cold when it came out and, once again, if they are that relaxed about hand washing, how do I know that they're taking my dietary intolerances seriously?

Besides that, they are very expensive for what you get. I know a lot of people will not like this review because the LynWay restaurant is an Ashland landmark. It has been around for a long time and many people know where it is and that's a good thing. I just think they should take modern, up-to-date health and safety laws and regulations more seriously. Also, if a patron points something out to a server or cashier quietly and respectfully, that patron expects the server or cashier to respond respectfully and not flippantly....

I hate to write this review, My family and I have been a loyal customer for many year's to this resturant, and they have been given us their birthday card's that offer's free dinner's. But yes I know it is only on dine in only, but a few times the manger Rob has given it to us for take out cause I have explained that my wife is is handicap now and barely can come into the resturant anymore. But as loyal customer's of the community we order food there often. I take it home to my wife because she has breathing issues and her mobility issues as well, she can not get out to often. He has let us even before the pandemic hit, so I do not even see the big deal? I am spending my money as everyone else. But still a loyal customer that has loved that resturant for many years, and so has our family members for many years. I just don't understand what is the big deal anyways? Even if we come in or take out our food, as we still spend our money there to the resturant.

But it is ashame now that I will take my buisness else where because they won't offer it? Since they only offer those birthday card's onces a year. Well then I say then they should stop doing those birthday cards period. What if the person is really handicap and can't make it in to eat, and has one of those birthday cards? So we are now canceled our dinner's and now taking our buisness else where to eat, and it's a shame they made us to change our minds and loose our buisness. Now they blame it that the pandemic is over they are not honoring that process.

Well they lost our buisness as local loyal customers...

I've been to Lyn-Way several times with family and have always loved the fresh, homemade food at decent prices. However, I went last week for the first time since having my baby. We had him in a car seat and as usual, we asked for a booth so that he could sit beside me in his car seat. The hostess asked if we wanted a high chair or sling, and I said we didn't really need either. She brought a sling to our table and when I told her I was just going to let my baby sit next to me in the booth she replied that "We don't like that, it rips the seat covers." and "we use slings for booths too." She made my leave my baby in the busy walkway on the end of our table with lots of people walking by constantly. I do understand that they do not want their property damaged, but I have never seen a car seat rip a seat cover on a booth... not sure how that would happen. The way they handled this made me feel like they care more about their seat covers than they do about their customers' needs and requests. Yes, I know my baby was not harmed by having to sit in a sling. It was just the way the hostess handled it that was disappointing. I am not as likely to recommend this place to friends and...