McDonald's — Restaurant in Ashland

Had a wonderful experience this morning. Decided to order a coffee on my mobile app to pick up on my way into work. In my opinion the McDonald's app is absolutely terrible. Almost every single time I use it there's some type of problem. Yes.. I continue to use it anyways. Placed my order and paid through the app. Pull up to the first window and the lady told me that it was showing that I needed to pay at the window because my payment did not go through on the app. I was already having a rough day, I was tired I didn't feel good and now I was extremely annoyed because my payment did not go through. The look of disgust on my face I'm sure was terrible. All I could think was... this stupid app and how am I going to get to my purse to pay for this when I'm in the front driver seat and my purse is in the back of the truck. Just then the lady working at the window says no never mind I'm going to pay for it for you. I said no no no that's fine I just need to get to my purse. She then insisted on paying for my coffee and said it was going to be a Christmas present. This kind gesture by a complete stranger made my day. This was a reminder that there are still some amazing, kind hearted people out there in what sometimes seems like a cold word. I just want to again say.. THANK YOU! you truly brightened my day and I will definetly be...

The McDonald’s on Claremont Ave in Ashland, Ohio, is a rare gem that feels like stepping back 20 years in the best way possible. The team here is pretty responsive, good at keeping you updated if there's a wait. As soon as you walk in, they make an effort to recognize you—typically no backs turned, no passive aggressive nudge to order at the kiosk like a robot. They’re genuinely welcoming and personable. The drive-thru is fast, the dining room is above average clean, no horrow shows in the bathroom, and the sandwiches? Never smashed or sloppily thrown together when I've stopped in—just made right. Some people got home and realized a mistake was made and 1 starred this place. Ashland is so lucky to have this spot; you’d have to venture to some remote place like Mormon Idaho to stumble across a McDonald’s this special. Keep striving...

Terrible service and awful employees. The fries are always old and cold. They try to refry them and they just taste like grease and salt. My girlfriend ordered a hashbrown the other day because she was excited about the all day breakfast. The line was long and they had ample time to drop the hashbrown in the fryer but they waited till we paid and with a very rude attitude the woman told us to pull up because she has to drop it in the fryer. We waited 5 to 10 minutes for them to bring it out to us and practically threw the bag at us. I don't like being treated like cap because you feel you're job is stressful or annoying. I've worked fast food before and I know it can get crazy fast but acting like that doesn't help. I find it funny that Mcdonald employees are asking to get paid more yet they treat...