Lutticken's — Restaurant in Atherton

I'm reviewing my experience this week. First let me say that up to now I've found Lutticken's food good and atmosphere cosy, and special shoutout to young gentleman server and sandwich maker who's always been great. But I had a downright bizarre situation happen as I was working there this week. I had been working on my laptop in the early afternoon after having lunch there. Working out that morning and being a hungry person, I ordered a combo plate, then another salad after that, and a green tea. By the late afternoon, Bob the proprietor came by and started to tell me that I was "looking sloppy" and that I had not ordered enough food to justify staying as long as I had. Keep in mind that I ordered the equivalent of two full lunches and a drink, and that there were free tables to the left and right of me. Never in my years of working at cafes had I had someone been this direct and awkward, kicking me out after having bought two full lunches and a drink. Just a bizarre and rude situation. I don't like to be judged or discriminated based on appearance, being called "sloppy", and being kicked out after ordering multiple meals. Nor do I think anyone deserves this. Granted there were a lot of things on my table. But what I've seen at other fine dining and drink establishments is that the hosts ask if they could take that away and tidy up. Sensible solution and full of tact. Or I would have been happy to throw it away myself. But to have comments on my appearance and be asked to leave was just dumbfounding. Come here if you like, but if you don't appreciate being discriminated based on your appearance and told to leave after ordering multiple full meals, I suggest you go elsewhere. Or the very...

I highly recommend the location on the Stanford campus, but distinctly do not recommend this original location.

I placed an online order as I was in a rush, only to arrive and discover their system is down. When I arrived, no one greeted me for an extremely long time (all the staff was chatting with a large group in the Dining Room) and it was very awkward. Then a man, perhaps the owner or manager finally address me, and said a comment about how this lovely woman would help me, which I found uncomfortable in this Me Too era as a way to refer to colleagues/employees. Then the sandwich which I had to wait for to be made was not very good. Also the online ordering opinions if it even works is pretty strange without fully built out options for adding a additional toppings to each sandwich. Again, the Stanford location is really fantastic but I would avoid this original location unless you want to be very disappointed all around.

Additionally, this location does not have the best item from the Stanford location, a grilled chicken sandwich – only a chicken...

Went in for a nice Veggie Sandwich, they have one, my favorite, with eggplant. I ordered the Veggie Sandwich just like the board said, I paid and went back to work. Opened the sandwich and there was no eggplant. Well mistakes happen, I called to tell them. This is when I got really unsatisfied. They told me I order the wrong sandwich, that I should have said Grilled Veggie. I said the board just says Veggie! Never mind I'll just dispute the charge with the CC company, Im not wasting my time arguing with a scammer. Why Scammer you say? Well explain how they made the wrong sandwich when I called it Veggie at the prep station but charged me the right amount when I called it Veggie at the cash register. Get a grip! Customers are not stupid and own your mistakes. If by calling I would have received an apology it would have been 1000 times better and I would have said no worries at all, it means I need to come back sooner for my fix. Anyone can make a mistake and I always excuse people when they make a silly mistake like this but putting it on me that's...