Arby's — Restaurant in Atoka

While traveling from Dallas to Arkansas today, we stopped in for lunch around 1 p.m. at what appeared to be a relatively new Arby’s location.

Our sandwich, fries, and tea were alright though the meat seemed cool and our order took longer than other Arby’s we frequent. The young woman who called us up to give our order apologized nicely for it taking so long to which I said no problem.

My concerns are with employee training.

I got the last couple of napkins and noticed there wasn’t any Arby’s barbecue sauce so I approached the counter and quietly said to an older woman who appeared to be in charge that they were out of napkins and sauce. As I walked back toward my table, she said loud enough for other customers to hear, “We’re short handed today and doing the best we can.” This startled me and I said loud enough for the same customers to hear, "I'm not upset, but wanted to let you know.” She asked if I wanted a napkin and I said, “l have what I need and was just letting you know for the next customers.” There was no response.

As we ate, I noticed at least 3 customers look for napkins or sauce before going to the counter to ask. One lady stood for at least a minute at the empty counter before being given the sauce she was requesting (the same sauce I'd told them about earlier).

Finally, an employee added napkins to the dispenser but sauce was never refilled before we left 30-minutes later.

As I ate, I noticed employee conversations in the back were loud enough for us to hear and understand at our table.

These issues could be easily addressed with training. Also, please emphasize that the appropriate response when a customer lets you know supplies have run out is simply,...

Honestly this was the weirdest and creepiest interaction I’ve ever had. Came through about 9pm to just get a small order at the drive through and it was like they didn’t really want to take my order. Then get to the window to pay and at first seemed like just a normal transaction. The first guy that took my payment didn’t give me the drink I ordered and then the second guy comes to the window hands out our two sandwiches and never says a word and slams the window. We’re sitting there confused and then a few moments later he comes back and I ask “did I not pay for a large drink on my order” and he just gets mad and rolls his eyes and says the other person should have handed it out and I’m just sitting there and wondering if I’m going to get my drink or not that I did indeed pay for. Finally he makes the drink and says something that I couldn’t hear clearly and then I said thank you and drove off because he was just staring at me and I had no clue what was going on. It honestly really freaked me out and I probably won’t be back at this location (I live locally) and if I do return it will only be early lunch hours in...

Prime example of someone at corporate needs to be fired. Who approved the layout of this new facility? Very unfriendly design! Having pedestrians walk in drive thru traffic, and especially handicapped! The only worst example I know of is Arby's in Tahlequah, where they make you park by the trash dumpsters and walk (roll) through the drive-through traffic if you're handicapped. (Hopefully, since I complained about this over two years ago, it has been rectified, Tahlequah.)

Someone in corporate had to know that this design was unfriendly to everyone, including the people who have to use the drive-through because they have to watch for kids. Old disabled people, too!

Design approval??? This falls on corporate and district management. Maybe a little common sense too.

Looks like you're begging for a lawsuit. I don't have time, but if I were you, I'd make some corrections. Somebody else might have time. Or be...