Burger King — Restaurant in Aurora

I hate I had to even give the "1 star." It's zero for me. On Tuesday, August 2nd, I foolishly went to this Burger King location. I say “foolishly” because I wasn’t feeling well, my eyes were still dilated from my doctor’s appointment and I was tired. All a combination for disaster. Smh…

I ordered: 4 Impossible Whoppers at $6.00 each (for my mom and I always save for lunches and/or dinner) w/cheese, a Big Fish sandwich at 4.99 and 2 large frozen Mystery Fanta drinks which were advertised as new, for $1.00 each. Well, when I paid for it, I thought I saw like $24.00 and some change. I questioned the cashier about the drinks because I saw the price was actually $5 something. It turned out later to be $5.18. Both of us were wearing masks or at least I think she was too, however, her response was that they didn’t have the right size cup for that price. She also said I had asked for the large. I told her she gave me a choice and I responded that since it was the “same price” I’ll just take the large.

Anyhoo, I received my order and left. Oh! I asked for my receipt. I asked her if it was the "right one?" She said it was. You'll see in the photos what I was given. Incompetence. When I arrived home, after taking my mother’s food items to her and her overpriced drink, I was finally able to see the receipt. Imagine to my surprise when I saw $44.58! What the?!! Immediately I tried to call them. The number on the receipt was a fax number. I Googled it and found the correct number, yet no one answered. I called twice. I drove there the following day and spoke with the same cashier. Smh again…Here’s a short synopsis of her responses: The manager was told that he needed to change the number on the receipt and still has not. The guy working there Tuesday evening was by himself “...so that’s why he didn’t answer the phone…” You didn’t choose the right size and cup (I asked what the cup looked like and she showed me a smaller paper cup). She told me I had to order 2 different versions of the “Impossible Whoppers” that are not even advertised. I responded that’s not what’s advertised and pointed it out to her. I left without my stolen money.

I’m not looking for the entire amount back, just what I overpaid. I did a survey and called the corporate’s customer service number for complaints as well as did a complaint survey. I received a generalized e-mail response that the restaurant manager was notified and would call me. When I called corporate, I was told the same thing, although the person I spoke with did agree that I was overcharged. I called twice. To this day, the manager still has not called.

My next move is to contact BBB and Fair Trade. I hate to be one of those people who are on the court TV shows “based on principle” for such a small amount but I may have to go there. I do know this much though, I’ll never, EVER return to that location and I have shared and will continue to share my story with everyone.

The building is located on the corner of Rt. 34 & Montgomery Rd. Just FYI so you can stay...

I went through the drive thru, an automated message played and no one greeted me for over a minute. Once I said “hello” a man answered very aggressively “YESS”! I asked him if that’s how he should greet customers and receive no reply. I waited a few minutes and asked if I could place my order. A new employee proceeded to take my order. Once I got to the window, paid and received my food I asked for condiment. The employee wanted to charge me for a sauce, I asked if I could have one sauce to compensate for his rude employees behavior earlier which he (Juan) replied no. I then asked if he was the manager and what his name was. He told me his name was Juan, I asked Juan if he cares that his employees are rude and he replied “no, he does not care”. I then told I was going to make a report them. Juan replied, “good for you”, laughed and closed the window.

My food was not made right.

This is completely unacceptable, the staff needs to be reevaluated as a whole....

I really like this burger king location. i come here fairly often and received great customer service and really enjoy the spicy hanbreaded crispy chicken sandwhich. I visited today and I don't know if the lady that took my order was the manager or supervisor, however she provided inferior customer service and overall was unpleasant. I ordered the hanbreaded chicken sandwich. She did not ask if I wanted it spicy and I didn't really think about it at the time. I ordered the pickle one and I wanted to add lettuce and tomatoes to the sandwich and she acted like that was impossible. I received my order and the sandwich had tomatoes and lettuce but no pickles. The has been really great in the past but today the sauce was bland the chicken not crispy hot. Cold fries and I don't know what you they do with the cheese sticks but they are hard as a rock. I would definitely try again but I don't want to experience the same poor...