Baskin-Robbins — Restaurant in Austin

Normally, my wife & I would go to the store at Parmer & Mopac but they decided to close it so we chose this location…BIG MISTAKE! First off, we’re of African descent so we took this one EXTRA personal: the young black kid had major attitude from the time we approached the counter, he was extremely rude, pushy, and non chalant. My wife was being “helped” by the young black girl, who had an even worse attitude. My wife is easy going but takes disrespect more personally than I do. She ordered 2 scoops, only got maybe 1 & 1/4 and she just tossed it on the corner at her. It was all I could to to calm her down from snatching the little girl up. The black kid that made my cone walked to the far end of the shop and just stood there, my wife was fighting mad so I just wanted to pay and get out of there before I needed to bail her out of jail. I walk to the end, the kid never says he’ll ring me up down at the register, so I look at the screen, he’s pushing buttons and I see $20.45 on the screen! A helpful young Hispanic woman apologized and the black kid just walked off. The ice cream tasted off, the waffle cone was stale, even though she heavily discounted us for their rudeness; we’ll go to Round Rock or Pflugerville, which is further out our way IF we ever go...

I’m a disappointed regular customer. We’ve been coming to this Baskin Robbins almost every other week, but today we had a really bad customer experience.

We ordered four milkshakes and spent around $30. One of them was the Mangonada, and it was so overwhelmingly spicy that my daughter couldn’t drink it. She was in tears and had to throw it away. I understand that might be how it’s made, but the flavor was completely off and not at all what we expected.

We politely asked the manager if we could just switch that one drink for something else. It was a simple and reasonable request, we weren’t asking for a refund, just a replacement. Unfortunately, she refused and showed no empathy at all. No concern for how upset my daughter was, no willingness to help, just a flat-out no.

We’ve supported this location regularly, but after today, I’m really disappointed. A little kindness would have gone a long way. We won’t...

I ordered an ice cream cake for my daughters birthday from here. Upon arrival the cake looked nothing like the picture that I ordered off there website. I advised them of that and they said they would fix I told them I had to have the cake in four hours. After leaving I thought about it and called them back I specifically said if the cake is not something you are able to do please let me know so that I can pick something easier. They assured me they could make it look like what they advertise. I sent my fiancée to get the second cake he brought it home and still did not look like the picture. At this point the party starts in an hour and there’s nothing I can do about it. Will not trust them again to make a cake unless it is extremely basic. The screen shot is what I ordered off there site, the pink cake is the first cake they made for me, the other is the final cake that they think looks like...