Starbucks — Restaurant in Austin

hello, i recently attended this starbucks location on 06/29/25 at 10:15 AM, and we were treated so incredibly poorly. the baristas were not friendly and my overall experience was terrible. the service my family and i experienced goes as follows: we walk in to the store and a couple (who were both African American), we’re waiting. they ended up leaving because not a single one of the FOUR workers acknowledged them. we ended up also having to wait for five, and no one said a single word to us until my mom spoke up. the worker who helped us was incredibly rude , rolled her eyes, and acted like she didn’t want to do her job. the worker who helped us’ name was Kam. it is worth mentioning that when multiple other (white) customers walked in, they were helped almost immediately, which has me questioning the integrity of this establishment. after being met with total disregard and disrespect, our two drinks started being mad by Kam. Kam proceeds to spill the pink drink that we ordered. instead of MAKING A NEW ONE, she used whatever remnants was in the shaker for the drink. the drink was literally made of mostly ice. we also ordered TWO feta wraps. instead of putting both of the feta wraps in the oven, she only put one (because she forgot), causing us to wait even longer. lastly, we got two truffle sauces, which she forgot to give us until we asked. and even once we asked for them, she gave us one hot sauce instead two truffle sauces. absolutely ridiculous i understand that the store may be busy, but there is no need for the rudeness, and TWENTY MINUTE WAIT for two drinks and two pre-made wraps. i will never ever walk in to this...

I’ve had two really bad experiences here . It suck’s because I’m a starbie girl and this is the only Starbucks on the way to take my daughter to school . I always order ahead and go through the drive through . I show up exactly when it’s said to be ready per the app . Twice when I tell them my order they seem like it’s such a burden saying “ it’s usually a ten min window before we get the order and we’re going to try to have it ready “ how would I know that ?? Like it’s inconvenient for them . I truly don’t understand how I would know it’s a ten minute window when mine says 4 minutes. It truly has me feeling really bad like I should have known a different time . When I asked them to explain it they just say “ I don’t know how you would know “ okay so can you stop saying that ?? . If I’m showing up when it tells me too don’t act like it’s just a major deal because YOU didn’t check in time . Anyways fast forward to yesterday , I had ordered a drink incorrectly. I asked to please remake because my daughter won’t drink it . I’m told to pay again and go at the end of the line . Mind you the lady did not give me my drink . I said I can’t wait anymore we’re headed to school she then just is like well oh well . I ask for a refund then since I paid for a drink and don’t have one and I’m told to call customer service . Well let’s just say I did and they said this never should have happened . Unfortunately I’ll never come here again , and truly I think it’s what these employees want . I’m a very good paying customer I’m embarrassed how much I spend in Starbucks a month and they couldn’t even remake one drink for me . Unreal , on to find...

I placed an order with the shift manager, Lauren, in the drive-tru and when paying, I presented both my credit card and my daughter's Starbucks Partner (Employee) Card, which she recently received as a new Starbucks employee at another location. Without my permission or explanation, Lauren destroyed the Partner Card and disposed of it. When I requested the card back and asked to speak with a manager, she retrieved the broken card from the trash and threw it at me through the window before slamming it shut.

The hostile and unprofessional behavior I experienced, particularly the aggressive tone and dismissive attitude, seemed to escalate when she heard my Latino accent. I felt discriminated against and humiliated by this treatment, which stands in stark contrast to Starbucks' values of inclusion...