The Crafthouse Stage & Grill — Restaurant in Baldwin

Went to the crafthouse tonight and had a very poor experience. I am 54 with greying hair and my girlfriend is 38 years old. She forgot her drivers license. We both obviously look over 21. We ordered an appetizer and sandwiches. First I ordered a beer and then asked my girlfriend if she wanted a pumpkin beer (her favorite) in front of our server. I asked the server which kinds they had and she said they only had one kind. I jokingly said that's the one she wanted. The server clearly understood the pumpkin beer was for my girlfriend. The waitress asked if we wanted cinnamon on the rim of the cup and my girlfriend spoke up that she wanted the cinnamon rimmed cup. The waitress served us. After waiting close to an hour we got our appetizer and then sandwiches. I drank my first beer then ordered a second with my meal. My girlfriend literally took 2 sips of the pumpkin beer in over an hours time. There was less than 1 inch missing from the cup. The security guy came over and told her she could not drink because she did not have her ID. She said ok and was polite. We were seated and were well mannered the complete time. Two minutes later the server came over and grabbed the beer off the table. I tried telling her I would drink it but she took it, shaked her head no and kept walking away swiftly with an attitude. My girlfriend did not have a single sip after the security guy said not to drink it. The beer was moved to my side of the table at this point. I went to the restroom with my girlfriend after the first warmup band played. After we came out of the restroom the security guy came over with the manager and told us that she had to leave before the main bands played. He said he warned us and she drank. The beer was taken by the waitress and never did she try to consume it once after being told. We left without causing any disturbance. They walked us to the door like we were criminals. As we were pulling out of the parking lot another car was trying to enter and only one car could pass at a time. There were 2 obviously highly intoxicated girls entering the crafthouse. One of the drunk girls yelled dumbass at my girlfriend because there were cars trying to go both ways. My girlfriend was upset after she was asked to leave and yelled back at the girl. The girl ran up to her car from at least 50 feet away and bent her car mirror backwards and pounded on her window two times so hard I though the glass would break. The manager of the crafthouse was outside( I guess making sure we left) right next to these girls and watched this incident. Then we realized a local policeman was behind our car. The crafthouse apparently called the cops because my girlfriend drank 2 sips of beer. The patrol man asked if we wanted to press changes because one of the girls admitted to the cop that she spit on my girlfriend through the car window. My girlfriend while not having her license gave her license number she had memorized and verified she was 38 years old. The cop said he had no problem with the girlfriend drinking the 2 sips of beer and said we did nothing wrong. Then the cop said the manager of the crafthouse said the 2 girls that spit on my girlfriend were welcome back into the building if we were not pressing charges. We just wanted to get out of there. We were not offered to come back which I would not if offered. We were polite while leaving the building . I told the security guy that I would never be back while leaving and he got in my face and said "I don't give a *uck". I see over 200 bands nationwide play per year and never in my life have I been treated this rude as the crafthouse. As someone that visits numerous clubs nationwide, the one thing I did notice that was when we entered there was not a single metal detector, hand held wand or even a simple pat down to check anyone for weapons....I have not seen any other club fail to do this one simple step for guest safety. There was only one rude bouncer that was more interested in making sure an attractive well dressed middle aged woman...

So we went here for a concert/dinner. We spent time ahead of time perusing their menu so we basically knew what we wanted prior to arrival. Once there, the venue was locked and signs indicated doors didn't open till 7. Well there goes Happy Hour drinks and planned regular menu dinner. We had to stand in the COLD for well over an hour as the Bowling alley didn't permit venue guests to be there or enter the crafthouse from their entry. They only offered about 20% of their menu for this show and increased their prices on everything. We waited for more than 30 min for a server to appear. We then waited another 90 min for our food. The band came on at 9pm and we got our food at 8:55. Could not take any photos of food as place was dark by that time. Having said all this.. The food was good. No complaints there. I had the short rib sandwich. My wife has the Turkey Pork Wrap wrap and we shared the pretzel which itself was $19.00 alone!!!! Yes. For a pretzel. The food was good. But simply was NOT worth the asking price. Our server was great. Very attentive and quick. The venue for the band was A++. I will definitely go back there to see another show. I just will not go back for food or drinks. The drinks were ok but high price. 50 craft beers on tap so well worth it for beer drinkers. Expect to shell out 6-9.00$ a beer though for draft which is too pricey for my taste. All in all, a good experience for a show but not worth it to eat or drink there. You pay for the tix to the show then the venue itself makes money on itself by raising prices which is wrong in my opinion. For that 1 reason I will...

Disappointed with this venue, for a particular reason. I’m not expecting or anticipating any type of special treatment, but I do desire a level of accommodation and grace in light of unavoidable circumstance. I purchased a New Year’s Eve front table at over $230 to celebrate new year with my dearest friends. Unfortunately, the day of event, I and my friends contracted a mild case of COVID-19. Under no circumstances would I put the staff at this venue and other guests at risk of infection, so we chose not to attend. I immediately contacted the venue explaining our particular circumstance and asked if there was any accommodation for a refund in this case. I was tersely told that all tickets were non refundable and that was it. Now friends, I understand terms of service and accept this for as it is. But I wonder what the win is here for the venue? Had I been offered at least a modicum of grace and understanding in my desire to not infect a venue full of NYE party-goers, I would have made this my go-to spot, spending 10 or 20 times what I would have in the one event that I missed over the course of the next year, not to mention telling everyone I know about this place and raving about its grace. But now, I am just left with a bad taste, likely never to patron, and telling everyone I know, including in this public review, about my bad experience here based on this. I just find it unfortunate all around that my choice to protect my fellow friends and neighbors was not met with any reciprocated kindness and understanding in return. So, that is my lasting perception...