KFC — Restaurant in Baltimore

My child who is 16 years old worked at this location. There is a general manager there by the name of tinka who kept trying to get her to ring on other people's register. Every time I explain to my child that that's not what happens she addressed it and they made her clean up. The store is so unprofessional it's ridiculous. I went to the manager about my child's last paycheck and she just over talked me she had no customer service skills whatsoever. She then proceeded to try to yell in over talk me. I've never had to deal with something like this. Tinka explained that because they are a franchise if I call corporate there was nothing that could be done. This store is always disgustingly dirty it smells like a bathroom when you walk in. The food is horrible old and soggy. Corporate definitely needs to look into this store and give them a facelift. Just because it's in a bad area does not mean that it has to stay in this condition. Tinka needs a class on customer service because obviously they let anyone become a...

Hi so I've visited this location a couple of times and yes , I've too experienced and have seen all the grouse everyone has.but why try to wreck the restaurant rather than making suggestions in order to improve it's quality and services for others and your very own comfort on the next time around and making westside KFC the best in Baltimore.. I have some brilliant ideas for this location that would make it the ideal go to place for your favorite meal whether with family and friends or just simply a alone time.. hope the owner of this franchise would see this message and take great consideration and acknowledge this with thought..(idea) this is the closest KFC to me when I visit so I would love to help with making westside KFC the talk of baltimore.yeah ... would love their feedback (owner) and info on how to share my ideas for...

⭐ 1-Star Review (really deserves a zero star) Ordered on the KFC app and it said my food would be ready in a few minutes. I showed up at the drive-thru 15 minutes later and was told my order wasn’t ready and I had to come inside. Once inside, they said it would be another 20-minute wait.

Turns out there was a 30-minute wait just for chicken—and this was around 8 p.m. People were mopping the floors like they were trying to close early. At least 15–20 other customers walked in and left right out due to the long wait.

After nearly 40 minutes, I asked for a refund and was told they don’t give refunds. There was even a sign that said, “We don’t give refunds. We want to see you smile.” Seriously?

Bad customer service, long wait, no communication. Never going back. This was the KFC on...