Panda Express — Restaurant in Barstow

My recent experience at the Panda Express located at this address left a sour taste in my mouth. I must advise against using their drive-thru service, as it seems they have no qualms about shortchanging customers in terms of both portions and variety of items.

On a recent visit at 2:50pm, I ordered a cub meal consisting of beef and broccoli, half chow mein and fried rice, and a strawberry Fanta soda for my child. Unfortunately, at 2:55pm, when I received my order and inspected it, I was appalled by the meager amount of food in the bag. For a cub meal, which already cost a steep $8.37, we were given a mere three pieces of broccoli and just one piece of beef.

Seeking an explanation for this lack of portioning, I went inside and spoke to Juan, the person who initially took my order. I shared my concerns with him and showed him the disappointing contents of the meal. To my disbelief, Juan had the audacity to inform me that, according to their standards, the cub meal only includes two pieces of beef and three pieces of broccoli. This response was not only ludicrous but also insulting, particularly considering they had already forgotten to include the apple crisp in the bag.

I strongly recommend avoiding this location and instead patronizing the Panda Express outlets or stations. It is disappointing to witness such blatant attempts to scam guests out of their hard-earned money. Cub meals, which have increased in price, are supposed to provide a well-rounded dining experience with an entree, side, drink, and apple crisps (since they have done away with the cookie). Regrettably, we did not receive a fortune cookie or the promised apple crisps with our meal either. I have attached photos for your reference.

In conclusion, the Panda Express at this location falls short of expectations on multiple levels, ranging from portion sizes to customer service. Save yourself the frustration and seek a more reputable establishment for your Chinese...

I was at this Panda Express with my wife today and what a dissapointment on customer service, i still can‘t believe it!!!

My wife ordered a big meal and a soda for us to share, Mike was the cashier, unmotivated and unfriendly, cashed in, and walked away without getting my wife an empty cup to fill up soda.

She was a bit surprised on the ignorant way Mike was doing his job, however as we payed for the soda she took an emty cup herself.

I was sitting at the table and watched all of this happen.

Well my wife dropped the food at the table and was about to go to the soda station to fill it up for the first time.

But another rude employe named Maria approached my wife and said she did not pay for the soda.

But we did.

And proved it with the receipt!

At the same time Mike looked at me very aggressively shaking his head like we did something wrong.

Long story short, what a shame, we love going to Panda Express for a long time now, but had never experienced such a poor customer service.

We are considering never going to a Panda Express again, just so dissapointed...

I was very disappointed with my order. I first came on Sunday and ordered orange chicken — it was hard and not enjoyable. I went back today hoping for better quality, but unfortunately received the same thing. The food had no heat, wasn’t fresh, and the orange chicken was once again hard and cold.

Most of the pieces weren’t even chicken, just fried dough with seasoning. Only a couple of larger pieces actually had chicken in them, which makes it feel like filler instead of a real meal. For the price, this is unacceptable.

Restaurants should take more pride in preparing food fresh and ensuring quality before handing it to customers. I also suggest avoiding the drive-through here — go inside if you must order, so you can check your food before leaving. Sadly, I did not get my money’s worth and won’t...