Dunkin' — Restaurant in Bartlett

I ordered both sandwiches showed in the receipt and the drive thru cashier gave me attitude that I ordered the maple bacon and should have said the maple sugar bacon sandwich croissant instead. What did it say on the receipt??? Exactly, and she blamed it on the other guy Arturo did not do the sandwich. They closed the window but you can hear them speaking on their native language and laughing. Making it sound like I was the one who did not order right instead of her apologizing that she read the order receipt attached to Dunkin paper bag that I was right and she made a mistake but instead decided to argue with customer and blamed I made a mistake with my order. I gave this place a chance last time for my maple brown bacon sandwich croissant was burnt. But this concluded I won’t come back for this very poor customer service. It even said on their window to call how your service went... Time to call...

I ordered a large hot caramel latte. When i got the coffee it felt light and i asked the person at the window "is this coffee full?" She said "yes, its just very foamy". I have been at other location ordering this drink hundreds of time it was never foamy like this. The fact that they don't even wait for the foam to settle and gave me a coffee that's less than half after I asked if it was full is disappointing. The manager Evelyn Andrade email me to go back to the store to get a refund after I put in a complaint on the app. It's $5 not worth my time to go back neither do I live close to this location. A simple refund fix they can't do unless I go back to the store is also very disappointing. I do not usually write review but this is really beyond me. I'd give it a 0...

I ask for a beagle with strawberry cream cheese they give me a beagle with regular cream cheese I told them, that’s not wht I ask for then they give me the same beagle with the strawberry cheese on the side, then I had to told them Again and the girl & some guy make faces like if it was my fault, then they give me the bag and since I’ve had told them already 2 times I thought they had already understand what I was asking for, but I come home to see a plain beagle with a side of strawberry cream chesse . 🙄 I guess it’s so hard to understand what I was asking! a plain beagle with strawberry cream cheese, not...