Papa Johns Pizza — Restaurant in Baton Rouge

I'm very, very disappointed in the service I received or rather didn't receive on 3/17. I've also contacted the company a few times and has still not received the phone call I requested regarding the situation. We ordered pizza for the office online and requested a 11:45 pickup. At 12:05 I called to check the status and was told that it was on it's way. At about 12:50 I called again and a different person answered who then told me my order was still there, that no Door Dash people were available. I asked if I could come pickup my order and be refunded the $10 tip I had left as well as the delivery fee and I was told yes. We did request they remake the order since it had been sitting for over an hour (which they did, and that's the only reason I'm giving 2 stars instead of 1). When I arrived I had to wait about another 15-20 minutes for the remake to come out. Before I left I asked again about my refund and I was told that it was already taken care of. I still have not been refunded the tip and delivery fee of $13.40. Which might not sound like much but when you add in all the other inconvenience's, it's just a slap in the face. Very, very poor service. I filled out a questionnaire and aske to have someone contact me on it. The following week I went to the Papa John's website and requested a phone call as well. NOTHING...NO ONE has responded. I have always loved Papa Johns, but this puts a very sour taste...

My daughter called to order 2 papadias with extra cheesesteak add bacon she was told it couldn't be ordered then she was told she could create her own so she ordered the same. She was again denied the order. So she canceled it. I called and asked for the manager Caleb because this order has been placed several times before and we were told by him as we were told the same at the store in Denham Springs by employees there it can't be placed online it had to be placed by phone or in person. She then proceeded to get another person who neglected to identify herself but then stated she was the manager I proceeded to tell her what I wanted and told her it was a verifiable purchased that could be seen on my profile she then stated that whatever Caleb said or did was his business she was the manager we don't do that so I asked if he was the overall store manager she said he is the store manager and hung up in my face. I said I wouldn't order there anymore and went against my better judgement I really will not in fear of my food being tainted. The last time I placed an order my food boxes were literally open showing the food with no seals. I called in and Caleb resent them with sealed tabs. You shouldn't have to continously contact a store manager to receive satisfaction and...

This is the second time I have ordered in the last year from this location and got terrible service. The first time I ordered online and an hour passed and I still didn’t have my pizza I called the store and the manager got an attitude with me. Turns out the delivery driver delivered my pizza but left it on the ground and never knocked on my front door or rang my doorbell and I would’ve known because I was sitting in the living room. They remade my pizza and delivered the new one but it was wrong. Recently last week I ordered a small pizza online; the pizza came in a timely manner but with a catch. The pizza was overloaded with so many toppings that the dough did not fully cook and was Raw. When I called the store, it seemed the manager was well aware that my pizza had been overloaded with toppings and new it could potentially be raw and said so herself but still sent the pizza to be delivered to me. The second pizza they remade was still overloaded with toppings but this time cooked. I don’t know who they have working over there or who the manager is but I’ve consistently gotten poor quality. I will not be going using that location ever again. Too many times have I experienced poor service and poor...