Sherwood Television & Appliances — Local services in Baton Rouge

They may be great when it comes to sales but their repair services leave the world to be desired. I bought appliances from HHGregg with extended warranties. When they bankrupted, Sherwood TV was contracted to take over their warranty services. I just finished up my 4th warranty repair with them and all I can say is if your manufacturer says that this is who is coming to repair your appliance, beg for someone else. They do not communicate unless you call. My first repair was on my washer. They didn’t want to drive all the way to St. James to fix it until they had “enough” calls out that way to make it worth it. They refused to listen to my husband who a mechanic about what the problem was and ordered parts without ever seeing it. They were wrong. My husband was right. They ordered the correct repair parts finally, except they ordered for a different machine than what I had. I was without my WASHER for 6 weeks with a family of 9, with a machine that was still under manufacturer warranty. With my 2nd repair, I was told that my part would be in in 3 days. Nearly 2 weeks later, I called and the part was in but they never bothered to call to set up a time to repair my machine. My machine was out of commission for nearly a month that time. Now, my dishwasher needs a repair and it’s been down for nearly a month. The repair guy came out to diagnose it 10 days after I started the claim and I never heard anything again. I called today and was told that the warranty company never contacted them to say if they were going to cover the repair. No one at Sherwood tv thought to check back in after 2 weeks for an answer until I called them. Now that I called, they called the warranty company and had an answer within an hour. Sad but I’m grateful they said they won’t fix it so I can call my home warranty company. At least I’ll have my machine either fixed or replaced quickly. My dishwasher has been broken for nearly a month with a family of 11. The only positive I will give them is that their repair guy is very nice and fast. He needs to find a better company to...

I brought a TV in for repair and when called with the repair cost I found it to be a bit expensive. I told the gentleman that called I would pick it up and did not want it repaired. The COVID-19 pandemic started and most businesses shut down. I assumed they were closed as well. But we are still under a stay at home and I tried to go pick the tv up early morning to avoid heavy traffic and being around a bunch of people. So I arrived about 8:15am the hours are 9-4 as posted on the door. The door also stated no customers allowed inside so I called to see if someone would answer. The gentlemen did and he said he would bring it out. At this point I waited and he came out to say he didn’t see it and to verify my name. The gentlemen who answered the phone is the same gentlemen that call me as I remember he said he was the owner. But another gentlemen came out and said we don’t keep TVs that long after the repair estimate is not accepted. We’ll I explained when I got the call I was unable to come pick up, because I thought first they we closed and second everyone was obeying the orders of our Governor and Mayor President. To finish this story, he got really ugly with me and stares he runs his business how he see’s fit. I told him I manage a business and I treated my customers like this we would be out of business. He raised his voice again and saw a Baton Rouge police sitting in the parking lot next door so instead of raising mine I went to give my story to the officer. He said that I should get me tv based on the conversation and I went back and waited. Still waiting and now the guy comes out and says the guy who does the repairs is not in til noon and I should come back... wow ok. We’ll see, but I read the prior reviews and...

I have a Samsung 55 inch Q70 T.V. It all of a sudden went out with out with out any warning.I called Samsung tech support and they walked me through a few steps to try to get it to power on, long story short no luck. I took it to Sherwood TV for a free estimate.I dropped it off on a Thursday and was told it would be looked at maybe that Friday or by Saturday, I called that Saturday and they still have not looked at. I called a few other time and still was not looked at, it was about Tuesday or Wednesday afternoon I was told the power supply went out. I was told about 200 to fix, ok fix it , I was told the part would be in within a few days.I called later that week and sounded like a young guy answered the phone and seemed to have an attitude not customer or phone friendly, it’s like I just ruined his day when I told him to ask the repair guy what went out on it , I said I am checking on my tv they ordered a part that was coming from Nevada I think I was told, the young guy wanted to argue with me no we don’t get parts from there, well where did I come up with that, anyway a total of about 3 weeks or so went by and they called on July 1 telling me it was ready, so far it seem to be doing fine, just don’t be in a hurry and the younger guy maybe the grandkid or whatever needs to change his attitude and needs to keep in mind that customer can go to other places that Sherwood TV is not the only repair place in...