GUARAPOLLO & MORE — Restaurant in Baytown

Honestly, I am just as surprised as all of you are after seeing why I have chosen one star for this place. Let me be the first to say, that we have been coming to this establishment many times. However, it seems like this time they were completely off! From the food, to answering a simple "5 calls" later.

My coworkers and myself decided that this afternoon we were going to eat Whatapollo.

Upon trying to get in contact with an employee, the phone calls did not go through. So our only other option was to order online, which was what we dreaded the most. Due to the fact that in the past, we have utilized this service; and have always come short on meals/errors. Unfortunately, we had to go this route. As you can see in the receipt attached, we were very specific on the items that were ordered.

Yet upon receiving our meals, all the burritos contained what we feared the most would happened- what we did not want. 😥

We attempted a 5th phone call on another phone, and an answer: Eric. Eric who also was able to verify that we did not want these items on our meal. Confirmed that an error had been made. They still decided to go about making the burritos how they wanted. He simply apologized And disregarded what was done and did not offer to make it right sadly.

As mentioned above the food did not have flavor and the meat was Overcooked. Charro beans contained an enormous amount of vegetables that were not necessary. It appeared to have been what was remaining at the bottom of the crock pot. My burrito, contained cheese. I was clear, that no cheese was to be added.

When upon pick up, Eric was advised that the phone had been off the hook and wondered why he did not pick up. His simple response was that he could not not hear it.

Again the place in the past has been amazing. Not sure what's going on. However, if you're going to offer a service such as online ordering. Please think this thru before you do it! Whatapollo-Please follow through with completing simple and specific instructions.

On top of that, to put the cherry on top. You get an online fee of $1.50..... Had you all answered the phone would we have been charged...

I don't know if many people know about this place, but they are located on Main St. and James St. in Baytown. The parking area is a little small, but if you call in your order ahead of time, you won't be there but a minute or maybe 2. The staff are very courteous, always busy and very professional. THE FOOD is great here! And fresh. If you are hungry, and you think you have a good sized appetite, try ordering one of their quesadilla's (chicken or beef) and see if you alone can finish the thing. Personally I love the beef fajita quesadilla the most and think its the best bargain for your buck. It's as big as a paper plate, loaded with beef and cheese (or however you want it) and the tortillas are toasted just right with that thin layer of grease on it (kinda crunchy around the edges, but softer towards the center). I can honestly say that this is probably the best quesadilla I have ever eaten. Served reasonably fast. I would definitely...

I have been a loyal customer for many years now but after today I will not be returning to this place. I placed an order for half chicken and a fajita taco. I picked up my order and drove home only to realize that they made a mistake with the taco. It was a chicken taco rather than fajita taco and since I don’t live around the corner from the restaurant, I decided to keep it. However, when I took a bite out of the taco I realized that the chicken tasted old and reheated. I had to drive back to the restaurant to ask for a swap since I had ordered fajita to begin with but I was told they couldn’t do anything for me. They told me that I was welcome to buy another fajita taco but they couldn’t swap the incorrect order. They lost a loyal...