Reyna's Bakery — Restaurant in Bell

I have been to this bakery 4 times and won’t be stopping ever again. Customer service is poor. First time I ordered a cake smash cake and everything was great. Second time I went in for bread and to order a birthday cake. Bread was dry and hard and the cake was overpriced. I ordered a plain white 10in cake for $100. Third time I decided to give the bread a second chance. I ordered 13 conchas and the lady threw them in a grocery bag. I asked her nicely if she could placed them in a box instead as I live in Irvine and she told me she would charge extra for a box, I agreed to the extra charges and she seemed annoyed. After placing them in a box she puts a bag over instead of the lid. Fast forward to this weekend, I sent my sister to pick up the cake and it was given to her in a huge bread box with no support or lid. The cake was obviously not make it anywhere. My sister asked the worker if she had an actual cake box and the lady said no. She told my sister that she can put it in the trunk and there’s risks with all cakes. She then forcefully puts the cake in another box and ruined the cake with her hands. She said they would fix it but then she never came back and sent another worker. The people in line couldn’t believe what the worker was saying. Completely absurd. Very unprofessional, rude and overpriced. Definitely won’t be purchasing...

We don't come here often... we've gotten our "rosca de reyes" from Reyna's bakery 2 or 3 yrs in a row now. We purchase sweet bread once in a blue moon, and birthday cakes even less often. This year I got a cake to celebrate my husband's birthday from this bakery. In all honesty, I was too lazy to drive all the way to Lucero's in Bell Gardens. So I stopped by here more out of convenience than anything else. Let me tell you... my 1st time buying, even trying a "cachiflan" cake (half cheesecake half flan) and for the whopping price of $28 for an 8" cake?!? Definitely NOT worth it!! My whole family was kind of disappointed in the flavor. Maybe we're not a cachiflan type family? Maybe the cachiflan is not Reyna's forte? Who knows... one thing is certain: I won't be buying it a 2nd time (at least...

Bad cake service.. very expensive cakes which is not worth it because they put the cake on cardboard and tell you that your lying when you bring it to their attention.. instead of using the proper tower pieces they use cardboard and wood sticks.. very upset customer.. cake was titling because it was not properly supported.. and refused to give full money back for returning all piece of the tower.. a lot of the workers did not wear gloves when handling the food and also they where not wearing any hairnets..

I will be bring my services to Porto’s.. they are less expensive and was better service and the cake and bread there are...