Wendy's — Restaurant in Belleville

Took my son and nephews to this Wendy’s for a quick bite. I’m usually pretty understanding, but this visit was rough from the start. We walked in ready to order, and the guy at the counter didn’t greet us, make eye contact, or even acknowledge we were there. I had to ask, “Are you ready?” and he quietly said “yes” in a tone so low I could barely hear him.

Throughout the order, I had to keep leaning over the counter just to understand what he was saying. Again, not a huge deal—but it just felt like nobody wanted to be there. We didn’t get all our cups, even though we were dining in. We didn’t get all our food. We didn’t get the sauces we asked for. And still, not once did he show any kind of engagement or urgency. No expression. No energy. Just blank stares. His coworkers seemed the exact same way—no life in their faces at all.

What really stood out was when another customer, a gentleman in uniform, was waiting nearby. His food was ready, and the guy at the counter called for him three times in that same quiet, monotone voice. The man didn’t hear him. I finally just raised my voice a bit and told him his food was ready. He thanked me, grabbed his order, and left. That says a lot.

The kids were excited to be out and didn’t really notice any of this, so we stayed. But I noticed. And honestly, this was my first time at this location and it’ll probably be my last. I don’t expect over-the-top service, but I do expect to be acknowledged and served with basic attentiveness. Maybe they were having a hard day or maybe the heat was getting to them—but the lack of effort and care was too consistent across the board to ignore.

Hopefully this was just an off day.

The worse thing though…the kids through those Taki meals in the trash!!!! My money...

I'm not sure where to start, so. I'll start at the beginning. The staff were friendly, even came outside & warned us that a guy was on the floor blocking the line, after passing out from low blood sugar... now, as sensible people, we should have left at that very moment but we're not sensible.

As we approach to offer help with lifting the fellow off the floor, the rest of our party orders - as a guy darts inside and defecates on the floor. I wish I was kidding.

Now we've got the guy on the floor and several piles of feces. Of course, it makes sense to deal with the medical emergency first - only, nobody is, except patrons. Still, the door remained unlocked for other people to trickle in, tracking the semi-solid waste, that remained on the floor for far longer than I should have, throughout the place.

On leaving, the ambulance had come and taken the fellow who was down & the floor still wasn't cleaned, though a bottle of cleaning solution had been poured on the mess.

Up side, my father enjoyed his chili. That said, none of the rest of us enjoyed anything about this experience. The chili cheese fries were cold, soggy, short on cheese - overall, just plain nasty.

Again, staff were friendly & I'm sure they don't get paid well enough to have to deal...

My recent visit to Wendy’s was a letdown and did not align with the expectations I had for the establishment. At 2pm, I found the doors locked, forcing customers to use the drive-thru to place orders. The service lacked warmth; the greeting was curt, merely a “What can I get you!” without any semblance of hospitality.

The disappointment persisted post-order. My debit card was retained by the cashier as if held hostage, only to be returned once the food was begrudgingly handed over in a greasy bag that seemed fit for recycling rather than serving food. The absence of a simple ‘thank you’ or an offer for further assistance was noticeable, and the cashier’s puzzled look when I requested my debit card back was disconcerting. To my dismay, she had already crumpled and discarded my receipt, which I had to ask for, much to her surprise.

As I drove away, immediate regret set in. The entire meal was cold, except for the beverage. It was evident that both customer service and food quality are areas in dire need of improvement at this location. I would strongly recommend a comprehensive overhaul of training and staffing to instill a culture that values customer satisfaction and...