Vivace Ristorante — Restaurant in Belmont

Why I did not like this place even though it is highly rated, let me explain, even though the food is really delicious, the day I went I had to wait first for a table, then they take us to an area where they celebrate birthdays and the noise of the voices talking was extremely loud where I could not even hear the person next to me, then we had to wait approximately an hour for them to serve us, they bring us the drinks and we waited another 40 minutes if not more for them to take our order, even so we were still waiting for the food to be brought for approximately 40 more minutes bringing us the dishes in a different order and waiting to have the entire thing for everyone to start eating, anyway we never saw the waitress to ask if we needed anything, the service was fatal, the noise was extremely horrible and I left the place so stressed, the only thing that seemed very polite to me was the boy who came to apologize (thank you) and gave a coupon to my friends that I hope someday they both enjoy and do not go through that bad experience again, of everything else the place seemed beautiful to me, well kept and...

What an absolute amazing experience at Vivace Ristorante! Arrick, the event coordinator was flawless! Arrick, thank you for your help from the outset with all the many choices, suggestions, guidance and coordinating the many details that went into creating such a wonderful Baby Shower gathering. Everything was perfect! I would like to express my sincere gratitude to everyone for the fantastic service, the comfortable venue, the outstanding food, service, advice and help I received prior to and on the day of my daughter’s Baby Shower. Many guests who reside in San Francisco were delighted to find a restaurant that exists outside of “The City.” The private room was perfect. The service was impeccable. The staff went out of their way to make everyone feel welcome. The attention to detail and your great communication skills made this a day to remember. This was in no small way due to the efforts of you and the entire staff. Thank you again for making the day so wonderful. I felt like I just showed up and everyone took care of each detail. It was all...

It seems Vivace is no longer honoring reservations.

We had reserved a table for Friday 12/13 at 7:15pm. We showed up 5 minutes earlier. What we encountered was basically chaos. There were 5 or so people already waiting in front of the hostess station. Since the restaurant has no proper waiting area, we were all standing in a busy corridor, dodging servers and incoming / outgoing patrons. After a while, the hostess curtly informed us that "you're checked in". Time passed... about 15 minutes after our appointed reservation time, the hostess asked us to re-verify our name and curtly informed us "you're next". At 7:32pm - after more than 15 minutes standing awkwardly and moving constantly to dodge people passing through - we were still not seated and we saw no prospect of being seated soon. So we left.

Later, the restaurant reported us to OpenTable as no-shows.

This used to be a beloved neighborhood spot, so I honestly hope they get a handle on their problems. But I'll be giving them a...