Bob Evans — Restaurant in Benton Charter Township

Four of us ate here today. The service was terrible but at least the girl was nice. My friend had to ask for her drink refills each time. It took forever for someone to even come over and take our order but then when we got our food, three out of four had a bad experience. My friend ordered the chicken fried steak $8.99 meal. One server had started taking the order and then the other one came and finished it. She was brought a dinner plate with chicken fried steak that has two steaks on it. She said hey, I did not order this I ordered the 899 meal and the girl said well the other person just wrote down Chicken Fried steak. She had to ask for the manager to adjust the price. Her mashed potatoes were cold and her green beans were just okay.. I ordered the Community sampler breakfast. One egg, two pieces of bacon and I ordered mine with toast. My friend with the chicken fried steak had biscuits. We weren't brought any butter or jelly or anything. All of that was fine but it took about 10 more minutes for my French fries to come out. And then there was just a tiny handful. We had to go hunt down the sauce that was requested. My friend asked for a manager but the manager didn't come. However the server came back and showed us the receipt where He adjusted the price to be $8.99 as it should have been. And then they didn't charge me for my French fries. So at least the manager trying to make it right but the service was not very good. The boats were very dirty with stains. Come on manager you can do better than this. You're not even trying in This falls on the manager and not anyone else. It look like they're only two people out front. My food was okay at best. My friends chicken fried steak looked kind of gross. Pale and soft. Yuck. Then the other two guys one of them got bacon cheeseburger and the other one got biscuits and gravy. The one with the cheeseburger I had no complaints at all. He had fries as well and ate everything on his plate. The plate with the biscuits and gravy came with home fries and they were basically almost black they were overcooked so bad. He didn't want to send them back because he didn't want to be a bother. Also the biscuits and gravy barely had any gravy on it. Why skimping like that? There's so many other places people can go eat. We're not going to go back to this when it Benton Harbor but we will go back to the one in Holland or kalamazoo. They are both great all...

I really don't like writing bad reviews, and I have done many, many positive good reviews for places.

Let's start with the positive. The manager on duty was excellent. We came in, and the host told us they could not rearrange the tables to seat our party of 8 as they were not allowed to move tables, and the manager made this happen for us. He also responded well when I let him know that the women's restroom was low on toilet paper.

However, the negative outweighs the positive here. The service on the wait staff was poor. With our party of 8 and a nearly empty restaurant, the whole table asked for water's 1 was forgotten. Other drinks were requested and served. Refills on water did not happen. They were out of all chicken, broccoli, & bacon. Parts of meals were forgotten and, when reminded, brought out.

The restroom, someone on the management staff, needs to go in and check for cleanliness because it has not been properly cleaned. One of the stalls the door is dirty. You can see the grime on the front of the door and near the latch of the lock. A thick dark brown grime that could be cleaned off with the proper cleaning supplies and a scrub brush. The metal chrome has a white pasty film over it where cleaner was sprayed but never wiped off, so the residue dried, and now you can see it. The toilet seat is in bad shape it needs to be replaced. It looks worse down like the sealant coating is coming off.

The tile on the floor near the kitchen either has 2 different colors of grout, or the grout desperately needs to be replaced.

All in all, it was not a positive experience and will not be back. The place needs some serious retraining in staff service, cleaning, and perhaps a limited menu for slower days that shows items that are on...

I'm a truck driver who was very much looking forward to eating here because they're always packed at all their locations and this was the 2nd time in my life I've ever been able to !

I should've gone to bed .

Came in an 1.5 hrs before they closed, they had 3 tables. One was a larger party of 6-7 and I think at least 2 servers.

I wasn't in a rush but took 20 minutes for my food to arrive ( she never did give me my banana bread!!) never asked how it was .. no question about a refill of my drink .. oh 😂 and I had to ask for silverware when she brought my food!!

The food , mediocre at best . No lemon for the lemon chicken breast plate.. and the absolute smallest and thinnest chicken breast I've ever seen at a sit down restaurant!

I ordered a to go meal that I could heat up and it came with eggs/American fries ( that were extra ) and an extra order of sausage as one came with the meal...) And 1 lemonade..

$31 bucks .. and they gave me bacon instead of you know the sausage they're most famous for ..

I called after I saw my to go order, manager was very nice but it's apparent to me whomever owns this restaurant works the guy to death .. I'd heard him say he had come in at 4:30 am that morning for a catering order ( he was chatting with what I think were regulars) and was closing the restaurant tonight!!

And had to open the next morning... Friendly professional manager you should be proud of but indifferent staff in my opinion.

Invest in better training or better employees for service positions .

It's a shame as this experience has made me never want to return to one their restaurants in the future!!

10 stars for the underappreciated...