Burger King — Restaurant in Benton Charter Township

Canvas is the workers name Sat at the drive thru for a couple minutes before acknowledging me. Ordered a ham and cheese croissant no egg, med size combo with dr.pepper. Workers says the soda machine is out, she says all they have is coffee, ice coffee, apple juice. I asked what about ice tea thinking it’s not part of the soda machine. She repeats what they have instead of just saying no the don’t have it. Fine. I ordered just a ham and cheese croissant and a small hash brown. She says pull up to the first window for payment. None of this was on the screen for confirmation I pull up to the window it says pay here. Waiting a couple more minutes again and she opens the window ahead waiving me on down. I get my order get up the road to the job site and my order is wrong. Mind you there was not soul in line before or after I left. I get a sausage croissant. 😡 so I drive back to the window and told her I ordered a ham and cheese croissant and I got a sausage croissant instead she (Canvas is her name) says no you didn’t, you ordered a sausage croissant I said I didn’t and I said fine. And I said I just wanted a refund. and asked for my money back she said NO. She said the best she could do is make me a ham and cheese croissant. She told me to pull up. I look and still not a soul around. I told her that she said your running me clock up. JUST RUDE, NOT PROFESSIONAL, and I worried about getting sick from the food if they did something to it. New building very...

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! pulled up to drive through. Was told to hold on so I did. Another car pulls up tp the second lane ans they jump to tale their order. Then when they finally come on and I go to place my order I'm told it's going to be a long wait because the car that ordered before me had a big order. Even though they should have taken my order because I had been waiting. I told them that and they went quiet and then took the second car in the other lane. I mean do they just hire anyone? Or is the management really that poor! Used to love going to this one because it gave good customer service. After today though I'd rather go to McDonald's because they have way better customer service. And not even a mile apart. How is it McDonald's can find better staff? This location needs to shut down permanently and all the employees need to find jobs they can actually be trained right at other wise they will fail at life because their job...

Warning! Warning! Warning! Make sure you have your tetanus shots before you go in. Nasty, nasty, nasty! Had a toilet cake shoved in the ceiling fan in the bathroom, for the smell I think, paper towels everywhere, floors were nasty, something on the floor in the bathroom, not sure what that was, and the floors are so sticky you couldn't push your chair in!

The staff was standing around doing absolutely nothing with no one in there instead of cleaning or doing their jobs. I would never send anyone there and we should have looked at the number of one-star reviews before going there.

Might be easier to just get a bulldozer instead of...