Family Deli — Restaurant in Bethel Park

We’ve been coming to Family Deli for about a year, now. We stumbled upon it from a Reddit post, believe it or not. The first thing I’d like to say about this establishment is that you can tell everyone that works there loves it. The staff is always so friendly & accommodating. They know their menus & items they offer like the back of their hands & I think that type of dedication & passion deserves attention.

Now, let’s get to why you’re really here… the SANDWICHES & my gosh are they incredible!!! Every single sandwich we’ve tried in the last year has blown us away. They’re huge & overflowing with beautiful flavors. No wimpy sandwiches will prosper here. The attention to detail with the ingredients is incredible & the way the flavors are perfectly balanced & executed is mind blowing. The quality of the ingredients is also mind blowing. This isn’t some hole in the wall sandwich shop, no, no. This is a sandwich shop that masterfully curates amazing sandwiches. You can tell they sit down & take their time creating the weekly lunch menus & I’d like to tell the owners & staff that it does not go unnoticed. Thank you.

My favorite sandwich so far has been the Hot #1 from a few weeks ago. It was called “What Bank does the Sun belong to? Daylight Savings.” 🤭 (did I mention I love a good dad joke & these guys never miss?). I saved the ingredient list from the menu just because my socks were completely knocked off. It was: Chicken Cutlet topped w/ Cajun Turkey, Hot & Sweet Roasted Peppers, Melted Gruyere & Fresh Mozzarella, Sweet Chili Garlic Hummus, & Arugula. IT. WAS. INCREDIBLE. Like, who would have thought to put sliced turkey on a chicken cutlet?! 🤯 If I could eat this every day for the rest of my life, I would… without question. That’s just a taste of the types of sandwich combinations they create at Family Deli.

If you’re ever in the area, please check it out. I must warn you, you’ll be counting the days until you’re able to come back. I’d also like to mention, please check the website menu for the weekly specials & pay attention to the hours of operation. If you can, call your order in, in advance. The kitchen for hot foods and sandwiches closes at 4 most days & is closed on the weekend. If there was anything I’d change about this place, it would be the hours for the kitchen. But, hey… I get it. The kitchen staff works really hard to make these enormous & gorgeous sandwiches, so they deserve to get off work at a reasonable time.

All in all, this is one of the best sandwich shops in the area & it’s not up for debate. The pictures & reviews don’t...

I wanted to love this place, but my experience left me disappointed. The only reason I’m giving two stars is because the guys behind the counter are always friendly and seem to genuinely care. Unfortunately, the rest of my visit today was frustrating.

Family Deli posted on Facebook just four hours prior that they had fish sandwiches available, so I went out of my way after work at 2 p.m. to get one. When I arrived, they were already sold out—but they never updated their post to reflect that. It was frustrating, especially since I had skipped lunch at work just for this sandwich.

The staff member who took my order was apologetic, but when I tried to order a different hot sandwich, I was told it would take an hour to make—only to then have their cold sandwiches pushed on me instead. I was exhausted after being up since 4:30 a.m., and rather than simply letting me make a decision, both the staff and even some customers chimed in with unsolicited suggestions. I left feeling like they didn’t really want my business.

From what I can tell, this place prides itself on being made-to-order, but in reality, they don’t seem to have the capacity to fulfill walk-in orders reliably. Unless you order days in advance, you might not get what you came for—an inconvenience that makes me question whether it’s even worth the effort.

Lastly, I’ve seen this deli heavily promoted by Pittsburgh food influencers, but after my experience, I have to wonder what exactly they’re getting in return for their endorsements. It’s clear that this place has operational challenges, and I’ll be passing along my experience to others so they know...

We had a dear relative suddenly brought home from the hospital for hospice care. I was going to visit her as soon as possible because of the circumstances. Because I understood the investment of time for the caregiver, my cousin, I knew that she would be consumed by all the to-dos thus I wanted to bring some food so she could accomplish what was needed without having to worry about lunch and/or dinner till things settled down. I called around to a couple places to see how fast a Sandwich Tray could be made. Most were unable to accommodate doing without at least 24 hour notice, but when I spoke with Kim at Family Deli she was a jewel. When I went to pick up the tray, Kim explained that a side salad normally comes with such an order when she does a normal croissant Sandwich Tray order. She was able to make sandwiches on hoagies rolls in a pinch and recommended the pasta salad to enable it to be able to sit out without worries about keeping mayonnaise cold. It worked out wonderfully and my cousin was not only surprised but extremely grateful because it served the exact purpose and that cousin's family told me it was delicious. I'm so grateful for the expedient response and the excellent product! You just can't go wrong with yumminess provided with a heart! Thank you...