Liberty Bell — Restaurant in Billerica

The restaurant itself was decorated very nicely for the holidays. Problem is I pay for the food. I ordered, waited 45 minutes only to find out my food was ready for the past 25 minutes sitting on the back counter and only was informed after I asked them to check on it again. Was given an apology and was told they would redo the order right away. They did that, so fast in fact that when I got home I realized they only redid the French fries and instead just kept the pizza, mozzarella sticks and pizza roll in a warmer. It’s not hard to realize that mozzarella sticks that are cold and a pizza roll and pizza that are soggy when you have a 3 minute drive home are not recooked but are just kept on a warmer for an hour. I’m hoping this is just a one time occurrence but I’ll never know because I doubt I’ll be back. They were nice about it but ultimately it’s about the food and the food was just not on par with what I always knew their food to be. I wish I didn’t have to write this review but to be apologetic was one thing and I was very appreciative of it but then to open up the food and to be given the cold/reheated food seemed like a slap in the face and rendered the apology useless. I hope they do better...

We ordered from Liberty Bell and encountered a series of mishaps that left us utterly dissatisfied. Our food arrived an agonizing 1 1/2 hours late, but the real disappointment came when we discovered the delivery initially went to the wrong address without any attempt to contact us.

Despite our calls to the restaurant, their solution was to replace the order. However, upon finally receiving the food, it was shockingly cold. The turnaround time between our call and the delivery was far too quick for a replacement, indicating a reheated meal rather than a fresh one. To make matters worse, the order was incorrect, and the restaurant had the audacity to demand payment for their mistake.

Adding insult to injury, when we requested a refund due to the multiple errors, the restaurant outright refused to pick up the food and reimburse us. Frustrated by their lack of accountability, we opted to return the food ourselves and subsequently contacted our credit card company to...

Horrible experience. Waited 2 hours for food. Called 3/4 times. Was told my food was 15 minutes away. 30 more minutes pasted still no food. I called and asked to speak to a manager and I was told he was on the phone and would call us back. Explained if I did not receive the food in 5 minutes I would expect a refund which was agreed to. I waited another fifteen minutes and still no one came. The manager never called back. The driver finally shows up and calls said manager and he says take the food and we’ll refund. Are you kidding me? We waited 2 hours, were lied to 3 times. So all this and still no food. Thank you for confirming I will never order from you again. I will make sure to tell all others to stay away as well. Good customer service can go along way but clearly you don’t have any at all. Don’t bother telling someone 2 minutes when they still haven’t show up 45...