Planet Fitness — Local services in Billerica

I love how they keep placing ads saying "NO COMMITMENT" only $10 per month! Then you find out that there's a start-up fee of $39.00 right off the bat! Then in a few months you then pay an "Annual Membership Fee of $39.00 plus applicable taxes" , which will be billed on or shortly after June 1st. Membership. And your membership is ONLY good at this location. Next they say... "This offer requires a 12 month commitment"!

Excuse me, but an offer requiring a a 12 month commitment, and a need to pay $39.00 annual membership down the road ARE BOTH COMMITMENTS!!! That's false advertising folks!!! That's a lot more then supposedly only the $5 down, $10 a month ads that you see on TV, and popping up Facebook and other various websites! And you know what, the MASSACHUSETTS STATE ATTORNEY'S GENERAL OFFICE agrees this is plain wrong! But in order for them to take action they need to hear from you , and to have more people complaining to start a legal action!!! If enough people complain to the AG, then they will go after them and put a stop to this BS!

Also the AG's office agrees, that you should be able to pay by using other forms of payment, such as CASH and not have to render PF access to your checking account to pull money whenever the feel like it!

This is truly a "bait and switch" guys! When you say/advertise that there's "NO COMMITMENT", that should be it! Instead PF is lying and deceiving the public because there's several...

planet fitness in billerica is not only dirty but also dirty dealers. first they fire one of the best desk attendants who not only took the time to remember the regulars names but also their numbers (they have the right to terminate employment and i did not hold it against them). second after demanding credit cards when you sign up they then tell you that form of payment is unacceptable. third when i started going there was a cleaning crew keeping the place clean now they just seem to have given up. fourth thing is the equipment is falling apart and they can care less there are machines in there that have been busted for over a year as well as missing/ripped pads on most pieces of equipment. fifth when i signed up you told me you were a 24/7 location then with little notice changed your services. sixth you stink i know it is a gym but i smells like many things crawled into your gym and died. seventh you do not enforce any of your rules unless they benefit themselves. lastly they are snakes who are just there to steal your money when you try to cancel they put ridiculous restrictions on it then treat you like a villan. way to go Planet Fitness - Billerica, MA with your horrible customer service and poor...

Walked in with my co worker and his younger cousin. The older woman with blonde/brownish hair at the front desk was very offputting when we walked in. My friend only had the classic pass so he could not bring a guest (which we were not aware of) there was a fellow member with a black card who offered to bring someone in as a guest.

The woman at the desk became rude and said no we can't do that, turned the scanner for the passes away from us and said "goodbye" in a extremely offputting tone. We asked how much a pass would be for the day to which she replied "can't you just look it up" again with a rude and offputting tone. I looked it up (though I believe she knew the answer before I needed to do this) it was $20 my friend decided he would pay for his little cousin but the woman at the counter just had such a bad attitude it put me completley off to working out here.

$20 for a day pass to a gym with very little amenities, to be greeted in such a bad way? I think I'd rather spend my money elsewhere, the plus side was your gym looked extremely clean and friendly besides that :) but I'd have someone else Work the desk if you want people to come...