Burger King — Restaurant in Black River Falls

We went to Burger King #6547 today (4/1/23) and this was our first time inside the new building. The first thing we saw was a yellow caution cone in front of the soda machine that we later noticed was an absolute mess. The floors in front of the soda machine were sticky and covered with whatever had spilled prior to the caution cone finding it's place. The next thing we noticed was a tray full of garbage ontop of the trash can by the front door, not the best welcome into a restaurant. We waited a few minutes, but placed our order at 12:29PM. There were three of us, we ordered three sandwiches, two drinks, 2 onion rings and 2 chicken fries. There were two couples in the dining area and one waiting ahead of us in line for his food. On our way to find our seat we noticed five tables that hadn't been cleaned after their last use, and the dining room had bits of napkins and food all over it. Our food did not come out until 12:50PM and only after I went up to the counter to ask how much longer it would take. After explaining that they had a very large online order that came up, they told us that they were only waiting on our onion rings and they gave us the sandwiches and the chicken fries and brought the onion rings at 12:54PM. Knowing the sandwiches were sitting in the warming window for quite some time (we could see them put the sandwiches up there when they were finished ) they were lukewarm and some of the onion rings weren't cooked all the way, they were soggy and since thats all we were waiting for they should have been the freshest item we had. The store had six employees, one took orders (Violet), four were working on the line making the food, one looked like she could have been a manager (short green hair) but was on her phone off to the side most of the time, and another younger one looked like he was just getting there and was unsure what to do. All in all, I was not impressed with this Burger King, they had plenty of staff to ensure the dining area was clean, yet it looked like a tornado ripped through it and no one except the customers seemed to notice. The bathrooms weren't terrible, but looked like they definitely needed attention as well. I would love to say that we would eat here again, but it's the same service it has always provided, but I hope they learn how to take care of their store since it's brand new. I would highly recommend drive-thru only at this store, the inside is not a...

My family and I stopped by burger king in Black River Falls as we were passing by on a five hour road trip. We were taking my sick grandmother in hospiss care to a family reunion. Obviously, since we had my grandmother, we needed time to relax for a minute before we got back on the road. My family was sitting in the parking lot and kept coming in and out of the restaurant because my grandmother kept needing us to grab things for her. My parents were inside and I walked in to talk to them. I threw a cup away inside that was not purchased from Burger King, and a woman that worked there (assumably the manager) approached me with a very rude tone. She said very harshly “You and your family can not keep coming in and out of here.” She takes my cup out of the trash and says, “This cup is not from here, you cannot throw it away here.” When there was no signage posted prohibiting outside trash being thrown away in the restaurant. She then handed me the cup straight from the trash and I walked out the store before explaining my families story to avoid confrontation. She had no regard for what was happening in my families life. She could have approached me very differently. The costumer service was awful. I do not recommend...

Way to go Burger King Black River Falls. I ordered: a double bacon cheeseburger and fries, large frozen coke a cheese and bacon whopper meal with halfies a big fish meal with halfsies a kids 6pc nugget meal.

I got 1. And 4. Almost correctly...no one told me until at the window that the frozen coke machine was down. I didn't get EITHER orders of halfies. I called, they said they'd replace them. Got back home and found a half full order of onion rings. The correction was royally messed up, too! On top of that, the whopper tasted like a soggy mayo soaked elementary school burger with soggy lettuce and onion.

If I wanted my order this screwed up and disgusting, I would have gone to McDonald's.

Oh, and it seems I can view ratings on the BRF BK Facebook page, but can't submit one 🤔

I don't usually pitch a fit, because I've worked in food service. But this...