Dunkin' — Restaurant in Bloomfield

I went to this place to order a coffee. I decided to go inside because the drive thru had a few cars lined up. I go inside up to the register and wait for someone to come up to the counter. I wait about 5 minutes and nobody has approached yet. I see some employees working on drive thru orders. After a few more minutes pass, one employee comes up and puts a drawer containing some money into a register but doesn't acknowledge me. The employee just walks away. Really. Then I hear him tell the drive thru people that there is a customer at the counter. I hear someone say OK. However nobody comes over to take my order. After that I left. I understand that drive thru has to get taken care of. But one of the employees could've taken my order. There were enough of them there. I was the only...

I went to the to the drive through this morning and the girl on the mic was so rude...I asked for a medium French vanilla iced coffee with regular sugar and a little extra milk. She repeated, a medium French vanilla with extra milk and sugar, I responded in a friendly manner, no, a medium French vanilla with regular sugar and a little extra milk. The response I got was , THAT’S WHAT I SAID!, in a VERY RUDE voice. I’ve worked in retail and customer service for over 20 years, if I had an employee that spoke to my customers that way I would fire her on the spot! There are 3 other Dunkin Doughnuts in Bloomfield, so I see no reason to spend any more of my money at this location. Perhaps you should shut down for a day and have a customer service...

I have been visiting this Dunkin Donuts for years always great service but recently they've changed the cups for the Tea. When you order lemon and sugar the Cups you're given are different it has no sleeve and nothing to put in the hole that's in the lid (like Starbucks does) the cups need the sleeve because the Tea is way too hot without it. The stopper that goes into the top is Needed because the Tea spills out. Today it burned my hand and chest when it spilled all over me all over me. ( I am not happy about this!) I have mentioned and voiced my concern in the past about these cups now I'm writing a review because nothing has been done to fix the situation. I expect this to be addressed. I'm not the only one it's...