McDonald's — Restaurant in Blue Springs

Very disappointed. First the girl who took our order in the drive thru definitely had the intelligence of a box of rocks. I had to keep correcting her over & over. I ordered the McRib that I wait all year for & i tell her I want no onions. I look up at the screen & of course it says no pickle. I correct her & she fixes it. I pull around eventually & pay. I'm driving down 7 hwy & get about halfway down before I realize my McRib has onions on it & no pickles. Seriously? AM I ON AN EPISODE OF PUNKED? I turn around & go back, go inside, explain the mess up. They start making me my correct McRib. But here's the best part.... Are you ready for this? Because I am still absolutely in shock. I asked the manager while I'm standing there waiting for them to make my McRib fresh if i could have a small fry while i waited. The manager looks at me like i just asked him a question in a foreign language so i explained for my trouble of having to drive back especially when the drive thru attendant & I had a clear discussion about what i wanted on & off of my McRib. And would you believe me if I told you he really looked at me & said No. I think the look on my face was probably priceless that this manager just told me that i could not have a $1 fry for their mess up that started in their drive thru with a sandwich I paid $4 for & the gas i wasted getting to drive back because they couldn't get me order right the 1st time. That's okay I told the manager how many followers I have on my Google so when I walked out I told him I would make sure I left him a wonderful review so this is for you sir. You have such wonderful manager skills. Can you hear the sarcastic tone...

I went to McDonald’s and ordered a #2 double quarter pounder large meal with dr. Pepper. And a #7 two cheeseburger meal large with diet coke. Let me start by saying I worked at McDonald’s as a manager for 9 years so I understand saturdays are difficult but they weren’t even busy. I get to food window and they give me two drinks neither one marked. I get asked to pull around which is normal but annoying. I then wait 5 mins or so to have who I assume was a manager (teenager) and they asked if they could refund my double qtr pounder since the meat wasn’t cooking. What??? Me being nice I said just swap it out for a crispy chicken sandwich. She said in can I have your card cause I might have to care you for the difference. I am thinking it’s not my issue that you can’t complete my order as ordered so why would you charge me extra. But whatever. At this point I still have no food. She comes back 5 mins later to had me a crispy chicken. I am like wait where is the rest of the order. She is clearly confused. She comes back later and hands me the rest of the food. The fries are extremely cold and the Diet Coke was actually a Coke. The crispy chicken sandwich hand no sauce in...

MacDonald’s is MacDonald’s… except that now days u see more and more of these kiosks in the lobby that they expect u to use to place ur own order. Rarely do I see anyone behind the cash register anymore. It takes at least five times longer for me to figure out how to get my order placed on one of these things! When u finally finish inputting ur order u are expected to pay the kiosk as well. (Making the use of cash a bit more complicated and time consuming) overall, it may lower MickeyD’s overhead. BUT, it’s doing nothing beneficial for the customer. Just wasting time. It’s such an annoying cop-out that more and more restaurants, as well as retail stores (ie: Home Depot, Lowes, Price Chopper, Walmart, etc., etc.,) are turning to. Times are changing. Customer service is on its way to extinction. Sad to see. It is what it is. Besides all of that, the food was served as one expects from the Golden Arches. It was fast and hot and what we’ve all come to count on from Ronald MacDonalds’ joint. All the way...