Candy's Cake Pops — Restaurant in Boca Raton

Well... I was going to order 5 dozen cake pops for my nephew's graduation party. My colleague, DR. SAMAAN had dealt with this business and was raving about the product and customer service. However, just today, Dr. Samaan forwarded me an email chain between her and CANDICE, the owner, and OMG!!! That woman was SO disrespectful! I cannot believe she spoke to her in such a condescending way. All because my colleague was trying to place a custom order. What's worse, I was on three way when she tried to call the owner to tell that one of her employees was being extremely unprofessional. We were both surprised to find out that it was the owner, CANDICE, that was being rude! That woman was SO disgraceful over the phone! I heard her yelling at my colleague and hanging up on her THREE TIMES. Who does that??? And to a paying customer who's been singing your praises for months! Honestly, the email exchange and the phone calls that I heard were enough for me. I don't care if her cake pops are made of solid gold... I would never do business with someone so rude and unprofessional. I wouldn't have believed it if I didn't see it and hear it for myself. Absolutely terrible! I can't believe this CANDICE person made a paying customer so upset that she was crying after being hung up on.

I just cannot allow myself to give this tyrant any business. Stay away from this business. The owner is the definition of...

It is very rare that I leave such a low review for a business. I was looking for a vendor that might be able to provide cake pops that were of excellent quality that I would be able to provide to my guests. I recalled that my colleague, a doctor of some renown, had purchased a large amount of cake pops for a birthday party and other events prior to this. I actually got to taste an extra one and was quite pleased.

Of course, with the pandemic, all of my plans had to be shifted. Thus I didn't get a chance to call the business to set up an order. As some of the restrictions are being released, I contacted my colleague to get the contact information and it turns out that this company refused to acknowledge the pandemic would affect a birthday party she bought cake pops for and she would have to pay the full amount. Those cake pops are sitting in a neighbor's freezers. She gave them another chance to purchase a smaller order, but they were incredibly rude and condescending when my colleague was asking for clarification on some aspects of the customization.

This is incredibly appalling, and though the cake pops taste delicious, I can't abide for a lack of professionalism. It was apparently a "bother" to determine the customization request of a long time customer let alone a...

These were the BEST cake pops I could've ordered for my daughter's graduation. I placed an order and UPS dropped the ball, meaning my cake pops were sitting in a warehouse somewhere not moving. I contacted Candy's cake pops and immediately the owner of the company reached out to me to let me know she would be overnighting me a new box of cake pops at no charge. The day before graduation both of the boxes arrived, and I could tell which ones sat at the warehouse. (They still tasted really good, the design was just a little melted.) The replacement box was ABSOLUTELY PERFECT. Not only were they extremely well packaged, the presentation was beautiful. And they tasted amazing!! The cake pops came with a card that showed you what flavors the cake pops were based on the color of the bottom of the stick. My favorite flavor was double chocolate! The colors were custom coordinated to my daughter's cap and gown and she nailed the colors. Between the stellar customer service at Candy's cake pops, and the high-quality product we received, I know that if I have another event where cake pops are requested I won't hesitate to order from them again. Thank...