Taco Bell / KFC — Restaurant in Boiling Springs

UPDATE I went back during the day and was able to talk to the general manager of this location. He was very polite and respectful. He listened to what happened and thanked me for letting him know. He gave me the number for the lady who is over him and his store and invited me to come back and see their improvements. He informed me that this store is under new management and they are trying to change the way the community sees their restaurant.

Wish I could give 0 stars. A restaurant is only good when they are open. You can't make any money if you are not open. If you need to close early every night, change your hours or at the least put a sign on the doors and drive thru window. This is the second night in a row I got to this taco bell before 9pm and the employees stated they were closed. The sign on the window says 10-10 the sign on the door says 10-10. There are no handwritten signs anywhere on any of the windows or doors that state this store will be closing early. The manager on duty said that they were closing early because one of his employees have a family emergency. Afterwards the lady says it is because they have only had 3 people all night. One of the employees stood outside talking to someone, saying something about these white people are crazy. I stayed until I could get the number of whoever is supposed to run that store, and emailed the company. At which time the employees called the police on me for sitting in the drive thru and making others think they were open. Very rude employees. Wouldn't be surprised if the number the manager...

I wish there was some way to let people know just HOW BAD this place is. It is definitely not fast food. Today is 11/26/2024. I waited in the drive thru about 7-8 minutes in order to place my order. When I got to the window, I paid for 2 Crunch wraps, 2 crunchy tacos, and 2 bean burritos; a total of $20.86. It was 6:15 pm. The girl at the window asked me to pull up to the door and she would have it brought out to me. I did - and I waited...and waited. Finally at 6:45 I went into the place to see what the hold up was and was informed that they gave my order to someone else already and would have to remake my order. I had already waited long enough, I felt, so I asked for a refund. I was told they could not refund my money because the manager wasn't there to open the register (his thumb print was required?). In fact, there was nobody in authority there at all, not Drezden (the manager) or Latoya Allen (shift manager) per the girl at the window. So, I got them to remake my order and I finally got out of there at 7:00pm. When I got home, I found the food to be thrown together (with almost no meat by the way in the crunch wraps). I know anyone can have a bad day, but I have ran into the problem of waiting too long and sloppy food for the last 3 visits and I have been going about once a month. However, this is my last visit, and I will be reporting this location as far up the Taco Bell chain as I possibly can. I have always liked Taco Bell, but in this case I urge all people to STAY AWAY( for your own sanity). L.A. Smith,...

I urge you to never eat here. I ordered a sweet tea, crunchy taco with no lettuce, chips and cheese, and a beefy 5 layer burrito with no beans. Despite being one of the only customers in there, service was awful and I was probably waiting on my food for around 15 minutes. When I finally got my food it was awful. I started with the crunchy taco. There was a bit of lettuce on there. I thought to myself that it wasn't a big deal, so I just started pulling the lettuce off. Then, I noticed a random chunk in my taco. I pulled it out to find a piece of chicken?? I slowly realized my entire taco was filled with this chunky-looking chicken so I didn't eat it. The chips and cheese were luckily okay, but my five layer burrito was horrendous. They forgot to take the beans off. It seemed like they'd even added more beans-it was stuffed with them. The tortilla was on the verge of being stale as well. I tried eating it anyways, but I couldn't find any meat in it. Eventually I got to some meat and it wasn't even ground beef. It was steak. This is such an awful way of telling a customer that you are out of ground beef. You give them mystery meat instead of what they asked for. My sweet tea was also a disgrace to southern culture. It was hardly sweetend at all. This is the second time this Taco Bell has got my order wrong out of the two times I've went here. If you have issues with allergies and need to avoid certain ingredients, do not go to this Taco Bell KFC because they will not listen to you. Please spend your money...