Country Café — Restaurant in Bolivar

My wife and I have visited this restaurant numerous times and have noticed a decline in the service in the past few months. We both have worked in the restaurant business and frequently give the benefit of the doubt to the staff when something doesn't go as it should. Today, we simply couldn't do that and it will be quite some time, if ever, before we try the Country Cafe again.

My wife ordered the Sunday special (biscuits and gravy), which we thought included a pancake. The special is $6.95 and the way it looked on the menu, one could reason that it included a pancake. However, we learned that indeed did not come with a pancake; you could choose to have your gravy poured over a biscuit OR a pancake OR toast. We read it as "Biscuits and gravy with a choice of toast, pancake, English muffin, etc.". An explanation from our waitress would have easily clarified this misunderstanding. However, in the end, we paid seven dollars for a biscuit split in half with a ladle of gravy poured over it. We added a pancake (which we didn't realize as when we asked about it we just got a funny look and an extra charge instead of an explanation), which was an additional two dollars. So nine dollars for one biscuit with some gravy and a pancake. Ouch!

Service-wise, my wife did not get a refill on her tea and I did not get a refill on my coffee. It seemed that most of the service staff had blank looks or scowls on their faces and when I went to examine my bill, the lady behind the counter (I am assuming she is the boss) pointed out that the special did not include a pancake and walked away as though I was trying to get away with something, an implied accusation through rude body language.

My bill for breakfast was over $20.00, which I am happy to pay for good service and excellent food. However today, I received neither. Their food and service isn't free; being courteous and understanding with good customer service skills should be included in the price. I gave three stars because in the past (six months ago) our experiences were quite different.

If you go to the Country Cafe for Sunday morning brunch, expect to be treated like a suspicious inconvenience and pay four-star prices for three-star food. There are plenty of other places around where breakfast is hot and the service...

This review is not on the food from Country Cafe but rather on the customer service. We had planned a day trip and was looking forward to starting the day going to breakfast at the Country Cafe in Harper's Ferry . We chose the Country Cafe after looking up on Google for places to eat and noticing very positive reviews. We arrived around 8:50am. We went inside and was greeted by a waitress who asked how many people. We said 2 and asked if we could eat outside. She said yes if there's a table availabe. We found one table (four tables were outside) sat ourselves and waited patiently for the same waitress that first greeted us to take our order. This waitress came out at least eight different times to serve the three other tables. I tried to get her attention but she never looked our way. We figured she was very busy so we sat patiently to be waiting on. After about 40 minutes we decided to leave. On my way out I went inside and ran in to the same waitress and told her it had been almost 40 minutes waiting for her and she asked me where was I sitting. I reminded her we had come in earlier and said could we sit outside. She said sorry she forgot. She never looked in our direction even when she was serving the other three tables.. We left very disappointed in the service. We expected the food to be good but never got a...

My wife called ahead to let the restaurant know that we were bringing a party of 14 for my daughters birthday brunch. Normally they do not accept reservations, but they did this one time and we were very grateful. They told us to call them if there were any changes and so I called them, on the day of the event, to let them know that we were down to 13 and on our way. The lady that answered the phone asked if we were going to be on time and I told her yes and that we were already on our way. She then proceeded to lecture me about how busy they were and that we really needed to be on time. I said ma’am we will be there.

We get there at 10am on a Sunday and there are 4 tables open and no wait. So I’m trying to figure out why I got lectured and I find out that they only have 2 waitresses and 2 cooks. There are at least 12 tables inside and some outdoor seating as well. They appeared short staffed to me. It took over 20 mins for them to take our order and then an hour to get our food. So again a little confused on the lecture.

I will say that the biscuits and gravy are a must try and they have amazing omelettes. They make the omelet thin like a crape with a generous portion of filling so you can taste everything and...