Crazy Dough's Pizza — Restaurant in Boston

The food quality here, as always, is amazing. But their service has gone wayyyy down hill. Three times in a row ordering from here they have screwed up. First time I asked for a topping on a pizza and it came as just cheese (I was charged for the topping). Second time I ordered two chicken Caesar salads and they came delivered without chicken. And today I ordered food, was told 20 minutes until it was ready, showed up a few mins early and paid. I saw what looked like my order on top of the oven but my name wasn’t called so I figured someone else got something similar (large pizza and a side). After ten minutes I finally asked the girl (who was busy on her cellphone the entire time) at the counter if it was mine, she casually checked the name and brought it up to me. NBD, just been chilling here waiting for my food that’s been ready for 10+ mins, keep doing your thing on social...

I ordered a Cobb salad and what I got didn’t even come close. It was missing almost all the classic ingredients — no bacon, no blue cheese, no avocado, barely any lettuce, and balsamic as the dressing. When I brought it up to the owner, he arrogantly told me his recipe doesn’t include those ingredients. Seriously? If you’re going to reinvent a classic, at least let customers know ahead of time.

The chicken was disgusting — full of fat and barely edible. To make it worse, I found out the grill was down, so who even knows how the chicken was cooked. The owner was incredibly rude when I tried to politely explain the issues. His solution? He offered to throw slices of onion on my salad like that would magically fix everything. Completely unprofessional and honestly insulting. Save your money and go literally...

Save yourself the trouble and don’t order the mozzarella sticks. They were delivered uncooked/flabby and cold. I absolutely hate taking food back or complaining because I’m also in the food service industry but these were inedible. I brought them back and asked if there’s anything they could do and the older man that works there was VERY rude and was acting as if I was insane and ultimately refused to give me a refund or a different batch(even though I had the receipt and didn’t eat any of them). My roomate also ordered chicken from them and they were basically raw. Idk if their ovens are broken but they should really consider just shutting down at this point until they can get their...