New City Microcreamery — Restaurant in Newton

We visited White Mountain Creamery since we've been hearing soo much about its popularity of their homemade ice creams and being open late in the night in this part of town. From the look at their menu, we were pretty excited to try some out of the ordinary flavors as well. So we went there on a Saturday evening, and got there just in time before the rush began to pick up. We were very excited and requested if we could try 4 flavors before deciding which one we wanted to pay for. And this is where we felt things were slightly putting off. The more elderly gentleman (who I assume to be the owner) looked back at us and told us that trying 4 flavors was too much of an ask.

That threw us off slightly, and honestly the most ridiculous thing I've ever been told. I would definitely be more understanding if the place was packed & there was only person managing the store. But it wasn't the case. Anyways, we decided to just ask one flavor to be served without having tasted it.

What surprised us was that minutes later (when the store picked up the rush), another customer requested to try 3 flavors before purchasing their order & not a word was said against their request.

I've never been denied to try a few more flavors, especially at an ice cream store. And this isn't really about the number of flavors you allow your customer to try before they purchase their order. But something like this really ruins your experience as a consumer, no matter how great the flavors can be. Treat all your customers fairly, that's the least any...

This place is a good bet, as evidenced by people lining out the door some nights in the summer, or on a Boston College orientation night. Lots of flavors to choose from, made in house, with some really great flavor combos.

When I still ate stuff with wheat in it, the Cookie Monster ice cream was hands-down my favorite. Oreo and cookie dough ice cream with cookie crumbles. This also makes for an amazing ice cream cake; though admittedly, pretty hard to cut into slices.

They lose points because sometimes the flavors are pretty subdued; for instance the first time I tried the strawberry ice cream I could barely taste it, but the other night I decided to go for it again and it was great. A bit more consistency in the strength of flavor would do wonders.

Also, the line system is really awkward. One person will help a whole group get their ice cream, no matter how large the group is or how complicated the order is. If there's no one else behind that group, that means there are workers just standing around watching their coworker work without doing anything. If there's a big line, it's very inefficient and causes a back up. Also, scoop sizes vary wildly between employees, who seem to be hired and leave on a rotating basis.

Overall though, totally worth coming here and it's our regular ice cream place. If it's busy though, just don't expect to get in...

So tonight I took my niece in for ice cream. She ordered a single scoop in a cup. The server hands my niece the ice cream and say that will be $7.xx.. I look up at sign and that was price of medium.

So the server/scooper asks my niece back for the ice cream and takes part of what he served back and puts it into the bin where the unserved ice cream is.

Ok let me teach you first rule of customer service... the customer is always right.

second rule when u screw up just say oh i will only charge you for small don't worry about it. U don't go putting the food back for general distribution to another!

What you never do is take what you gave a customer and put it back in the main storage with the other unserved ice cream as once it leaves your hands and goes into the customer hands you can never put it back. NEVER.

I am sure that is a health code violation and would get you fined or shut down besides looking super cheap in the eyes of customer. Yes the kid actually scooped it back. Amazing. I am sure the store owner will come up with a reply. We'll there is no excuse here. NONE! Wow!

NEVER put it back. If u work in a restaurant and put a meal in front of a customer it can never be served to another even if u know they never touched it.

Hey mr owner this happened 3/10/24 at around 915pm. Maybe you got video and...