Golden Place — Restaurant in Bourne

I've heard great things about this place and I had recently moved to the area so I decided to give it a try. It was only 5 minutes away from me, so I had hoped this would be my to-go Chinese spot.

Let me preface this by saying I'm a vegetarian, so people who ordered other dishes may have had (and hopefully did have!) a better experience. I ordered General Tso's tofu for takeout. They placed their (seemingly homemade and very cider-y) ducksauce in a little plastic condiment cup that leaked all in the inside of my takeout bag. I open my tofu to discover they had plopped my sauce on top and couldn't be bothered to even mix it up. Because of this, there was no excess sauce for me to put on my other tofu, so half of my meal had no sauce. The tofu was raw and falling apart on the inside (usually it's fried or cooked in some way) and the outside breading was soggy, falling off, and not fully fried either. I took one bite and threw the rest away; it was mushy and really unappetizing to eat. Most of the broccoli that came with it was withered and inedible. A total waste of $11!

When I placed my order over the phone, the man on the line asked me what I wanted, said okay, and was about to hang up the phone. I had to quickly ask how long it would take before he hung up and he didn't take a name or phone number, or tell me the total. When I arrived at Golden Place, a waitress sitting in a booth came over and gave me my food. She hadn't even waited until I had opened my wallet to put my change back in before she had already walked away to go sit back down, without even a "goodnight" or "thank you" or anything.

Everything about this experience was a let-down and Golden Place will not be getting my family's business again. A longer drive is worth the better...

Do not come here. I've never been this fired up in my life because of the terrible customer service, defensiveness and unapologetic attitude from this place. The waitress also had a language barrier, but if she had a better attitude and customer service skills, this situation would have played out differently.

I needed to write a BBB review. In a nutshell, my waitress didn't understand English well and completely messed up the order but was also aloof half the time. We asked for eggs in the mooshi but instead she gave us 8 pancakes. 8 vs eggs. (We didn't complain about that until later because my uncle just wanted us to brush it off).

My shrimp came out undercooked and this place took it away to "warm it up." Gross but whatever.

Another dish consisted of scallops and they were cold in the middle. Perhaps they were frozen and they didn't cook it. The waitress was aloof the entire time and didn't know what to do so she took the cold scallop on my uncles plate and touched it and said "it's not cold, it's just because you left it out". (Room temp vs cold/freezing are two different things). She had the nerve to attempt to search for the 3 remaining scallops and put it on a plate. At that point we told her we didn't want it and to remove it off the check. She didn't, she brought the food out, and brought us the check..mid way during our meal.

We complained to the manager and told her to remove it, she had the nerve to tell me that no one else has complained about undercooked food except me.

Now, you have me fired up!!! How is this establishment NOT unapologetic about serving undercooked seafood?!

She eventually removed it but it's like pulling teeth and this could have been handled very differently.

Do NOT come here. This is a waste of your...

I’ve been here twice... and enjoyed the second visit more. The ginger chicken with string beans was outstanding as was the egg rolls... they were the best I’ve ever had. I just moved from Boston to the Cape about a year ago so my standard for Chinese food is Chinatown. I was going to Way Ho in Buzzards Bay but Way Ho’s prices are ridiculous. I paid $21 for house fried rice and egg rolls and the $13 fried rice had hardly any meat or even vegetables in it so I had enough. A friend recommended Golden Palace and I’m glad because it’s better than Way Ho and much less expensive. It’s worth the extra five minute ride over the Bourne bridge to get this quality at...