Casey's — Restaurant in Brainerd

There is an issue with the guy working the kitchen on 9/19/25 in the morning with the backwards baseball cap, i only come here in the mornings and I see him often back there.

He has an attitude which combined with his rudeness and disrespect creates an uncomfortable environment for your customers. There is a notable difference between the days he is working and the days he isn't with what is prepared and available for purchase. The hot food cases on the days he works are empty, and when there is an occasional item it is usually poorly made, ie. Burnt or sloppy. When you ask him if he can make you something he will inform you that you should've ordered it in advance, i don't think he makes anything unless it's ordered in advance but frankly if I did and he was the one who prepared it I would be disappointed so, no, I won't order in advance at risk of him being the one working that day.

If we walk in and see him working we turn right around and walk out which is clearly what he intends, he gives hostile glares to patrons who ask about food and if I didn't know any better I'd assume he was trying to sabotage the business out of spite. My wife doesn't like going here anymore because of the possibility he might be working and I'm sure she's not alone.

This is a toxic attitude that will spread to other employees if...

Half gallon skim milk was empty on the shelf. When I asked about the possibility of more milk in the cooler the clerk said I'm pretty sure if it's empty then we are out. When I asked him to check he said we are out. I asked again if he would at least check. He said we are out. If he can't check for me than I guess I can go elsewhere. Two days ago I stopped by this store and was very excited to have it open and so close to where we live. The wife said we will have to see how the staff are before she gets to excited. I remember years ago when Casey's was in Brainerd and the great service their staff provided. I guess this store will not live up to expectations. Holiday Station...

Casey’s at Pine Square in Brainerd Minnesota. Rude! Tried to use gas pump 10. The screen on the pump went black with a red box around it saying error. Tried to hit the help button. Nothing would work. Drove to a different pump and finally got gas. Went inside and kindly told Alex about the pump not working…and he flippantly asked me if I knew it was pay the pump. I responded… yes, and explained what was going on with the screen and he said that was news to him, and then proceeded not to say anything else to me. That they would want to know so other customers wouldn’t be in positions. Awful...