Wendy's — Restaurant in Brandon

I really didn't want to make this review but the restaurant manager, Ms. Brenda C., chose to make and inflame a non-issue. I came in on Friday with a coupon for a free premium sandwich. The cashier who was initially taking my order asked Ms. Brenda C to come over so she could verify the coupon's legitimacy. She refused to look at the coupon, which stated that it was for a free premium sandwich, and proceeded to make a random non-premium sandwich. She asked if I wanted cheese with it and I told her I was actually trying to get the ghost pepper ranch chicken sandwich. She looked like I was making an audacious request, so I had to tell her that the coupon was for a free premium sandwich. She decided to have an attitude about it and said she "don't know where I got that coupon" because they don't honor them but she'd allow it this time. The woman on the line made the chicken sandwich for me and Ms. Brenda C handed it to me. While I was ensuring it was the right sandwich (primarily to irk Ms. Brenda C), she decided to stay at the register, keep looking at me stupidly, and then ask, "There something wrong with it?" I let her know that the sandwich was made fine, but I'd like her name and that was the end. If she's the manager, she should know whether she wants to honor a coupon or not. The coupon she refused to read did say, "Participating Wendy's locations only", so she didn't HAVE to honor it if she'd get such a scrunched up face about making it. The rest of the employees were very nice and friendly, I will say. They need a better manager than someone frothing at the mouth like an untrained dog. I will be back tomorrow though to see if her attitude is reserved for special days or if it's part of...

Places an order through Wendys website (they use doordash) I'm able to track Doordash. I am currently not able yo drive due to a broken leg and have to order for delivery. The Doordash driver went to the correct store (wendys on hwy 80 in East brandon) then doordash driver went to wendys on hwy 18 (west brandon) driver then calls me because neither store has our order. The driver was told to by the east brandon store to go to the west brandon store. The Wendys in west brandon asked what the order was to try and make it right. I called the east brandon store and they tried to claim no one has come to get our order even after I told them I could track the driver and saw them at that store originally. I was hung up on by the east wendys employee. This is unacceptable from any business. If they can't read or count they need to go back to school and learn before trying to...

My husband and I keep saying never again about this place. You really should be ashamed of yourself, people trust your company with food they pay for and consume. I keep thinking maybe it's just the team working that day, or maybe it's a bad day, but its just extreanly poor management period. Disgusting hygiene handling customers food...never any gloves on, Seen girl wiping her nose before handing me my food. The orders always wrong, and its aggravating getting home to find that I can never trust that I received what I payed for. That's a massive issue when it's happening every single time we order. Won't be going back. Sadly it seems like corporate doesn't care either, because by the looks of the reviews...this is an on going issue for years. New management....