China House — Restaurant in Branford

The food in this place is good, however the service is disgusting. I just had an argument with the person that answered the phone, and asked for no salt in a beef lomein order. The lady said, “We never make our food with no salt, we can make it low sodium”. That’s fine, I am ok with that. Then, the lady kept arguing that if I called the right place because they never cook any food with no salt, I said, “ I have ordered from this place before and you guys have done it”. Plus I was already ok with low sodium but the lady kept arguing about the same topic. No customer should be treated like a kid, we are paying for our food, not asking for free food. Customer service sucks at this place. Very...

I called to find out when they closed. Also to make sure that I was calling the same restaurant we had been too before. The lady that was answering the phone was very rude. I asked if they were near the traffic light and all she could say was she didn't know she didn't drive. And then she hung up on me. I called back to try to explain that I was trying to make sure and she hung up again Very rude. And no reason for it. I am an elderly lady and ask alot of questions. Just can't believe how some young people have no manners or respect of the...

My husband and I order from here pretty often. was happy when we moved up here that there was a Chinese food restaurant close by, we live in Mayo. Something has changed though pork fried rice had no pork in it and maybe six peas and it look like white rice it was a large size. Boneless ribs to dry. My husband ordered the shrimp lo mein and he said it didn't taste right. Prices also definitely went up. I guess the next time I'm going to have to drive to get some decent Chinese food a little...