Starbucks — Restaurant in Branford

Not sure what goes on at this location or who manages it but with the recent visits at this location I’ve encountered the most nastiest attitudes- just as nasty as the drink they served me yesterday. I stop by this specific Starbucks location every afternoon before work. Makes no sense to me how a paying customer (who spends money here every day) orders a drink, politely asks the employee if they can remake it because it’s not what I ordered.. and get a “Whats the problem?” while staring blankly at me. Then proceeds to smirk and laugh about it with her co worker behind the counter while im still standing in front of them. She slid my drink hard enough for a few drops to splatter over the pick up area. I said thank you and walked away. Between the attitudes and the disgusting drinks, it’s safe to say I’ll NEVER return to this...

Don’t get me wrong - I’m a die hard Starbucks customer . But I finally decided to write a review for this specific Starbucks location at the TA area in Branford CT.

Miserable miserable staff. Everyone, EVERYTIME . Been here more than a dozen times only because the location is convenient when traveling - but - please do something HR or whoever is in charge of manpower training . Your crew over here needs a refresher on customer service.

You gotta love your job and show some joy in completing your tasks . No hello no thank you. Oh and yes we could improve on dress code or attire ? The barista today was wearing gray sweat pants …

And yes, maybe a refresher course on how to make those ever popular Starbucks cold drinks And frappes ? Caramel ribbon crunch means there should be...

Hands down the worst Starbucks experience ever. Even though this is inside a truck stop, it's even WORSE than what you would expect for the location. Walking up to the counter and the barista was resting her chin in her hand and just looked at me (maybe she was hungover? Sad?, I don't know). She had no knowledge of the menu and kept forgetting other customers food items. The other barista made my drink wrong, I mean...I ordered a vanilla latte...how do you forget the vanilla?? I didn't have any weird requests or anything. And the way she corrected it would easily be a food and safety violation. The place itself is disgusting, coffee grinds, milk, food, other liquids, etc all over the counters and floor. So, in a nutshell...go across the street to dunkin or skip the area...