I had one of the worst restaurant experiences here, and I will never return.
I ordered ground beef nachos, but was given fatty, flavorless steak instead. The chips were stale, the meat was full of fat, and the entire meal was inedible. When I called to complain, the young lady on the phone didnāt apologize and said there was nothing they could do.
I went up to the restaurant in person, expecting at least some professionalism. Instead, the same young lady laughed in my face with the cook standing right there. She refused to refund my money, remake the order, or call a manager. Her excuse? That because I had ātouched the foodā they couldnāt remake it. That is absolutely ridiculous. I had already gone home hoping to enjoy a meal Iād been looking forward to, only to be served something I didnāt order.
On top of that, the cook admitted he didnāt want to cook the beef because āitās going to take a lot.ā Excuse me? If you were out of ground beef, why not tell me up front? Why not use the chicken I originally asked for and was willing to pay extra for? Instead, I spent $50 for stale chips and fatty steak that nobody in my family could eat.
After checking reviews, I saw other customers had the same complaint about the fatty steak ā so this isnāt a one-time mistake, itās an ongoing issue.
What makes this worse is the restaurantās reply to complaints. They say: āPlease if you do have an issue like this, bring it up immediately as we would have offered to remake your order and refund your money. We aim to please our customers.ā This is not true. I called AND went up to the restaurant immediately, and I was refused a refund, refused a remake, and laughed at. Their response is not genuine or accurate ā itās just for show online.
This place is completely unprofessional, dishonest, and does not value customers. Save yourself the disappointment and spend your...
Ā Ā Ā Read moreAfter reading the reviews so far, I decided to come here for my lunch. I ordered the Quesobirria tacos with a fry. The birria meat was ok not much flavor. The taco shells were falling apart due to the amount of consume it was soaked in which made it hard to hold the taco. There was little to no cheese on each of the three tacos you get. This was quite disappointing for me as a person who likes cheesy birria tacos. I believe the proper amount of cheese would have provided flavor to the meat. The fries were not fresh at all! I believe they were originally fresh cut fries which wouldāve been great had they been freshly fried not soggy along with flavorless. While my first impression was not the best, I do believe they have the potential to be...
Ā Ā Ā Read moreThey didnāt even follow the menu and make the torta according to the menu. Definitely not going here again. I wanted a regular torta according to the menu, minus the cheese.
They didnāt make it right and they ADDED JALAPEĆO. THAT PRETTY MUCH RUINED IT FOR ME⦠I had to pick them off.
The torta according the menu comes with beans, lettuce, cheese, mayonnaise, meat, lettuce and tomatoes.
They only put lettuce, mayonnaise, chicken, tomatoes and jalepenos that arenāt supposed to even go on...
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