Dunkin' — Restaurant in Bridgeton

First and foremost, I used to work at Dunkin' Donuts on Landis so I know how things go. When you're out of something you immediately let them know; you don't charge the customer and then tell them afterwards that you're out of something, and catch an attitude with them as well when they ask for a refund.

Now that I got that out of the way let me state why I'm one starring this Dunkin'. I was excited to finally try the Cookie Butter donut and latte today so I headed there before work. When I entered I was the only one in the line and I was ignored for a good five minutes. Right then and there I should have walked out but again, I was excited to try the Cookie Butter donut and latte. Finally, a plus size white girl took my order. I spent $11 and change on two donuts and a medium latte. The girl said she would personally make my drink just to make sure I was getting exactly what I paid for. I told her that was really nice and I appreciate it. She told me to walk down to the other counter and my drink would be there. Welp, one of the Indian women who always has an attitude had my drink just sitting on the counter, no lid, not stirred, nothing. So everyone is walking around and I'm still confused on why the same girl who said she was going to make my drink isn't making it. The Indian lady says "here, I'm going to put this on there because cookie butter we don't have" I frowned and replied "Um, no, don't just put anything on my drink. I don't want that. Can I just have a refund because you don't have the correct cold foam and I know you all charge for cold foam" the Indian woman yells and says "NO! I'll give you whipped cream." I should've walked out right then and there but I had already paid and I know their type, they can disrespect you but when you defend yourself they will call the cops so, I told her to just give me whipped cream. Mind you all, I paid for extra cookie crumbles and didn't get that. But here comes the plus sized white girl "You don't have to ask for a refund over cold foam. It's just whipped cream." I kindly responded "Didn't you say you were going to make my drink? If you were out of something I should have been notified. Don't tell me how to spend my money or how to act when it comes to my money." She replies in a smart manner "I had other customers. It's not that big of a deal!"

I will never go back to this Dunkin Donuts. It's always been racists and ghetto. I always try to give them the benefit of the doubt because they're local, but I tell you one thing, that $11 they got from me today will be the last time they ever receive a dime from me. I can't wait until they finally get shut down. The service is terrible and I will make sure after this review I...

So basically i came in today around 1225-1230 and ordered off the Kiosk and I saw a spider donut and decided ooh that looks so cute with the sprinkles on it! i saw them put out in the front and they looked adorable! So i put two of them on my list! I worked at dunkin for 3 years so I know how things should go I was a shift lead! I ordered an ice coffee as well and while she was making the ice coffee she put 3 1/2 pumps of the butter pecan in & regular cream. When you are supposed to put 3 full pumps. She proceeds to fill my cup ALL THE WAY up with ice so i ask her to put a little less ice in it. She does and proceeds not to even stir my coffee and leave me to have to do so and shakes it with her hand 2 times… again as someone who worked at Dunkin if there is flavor and cream I ALWAYS STIRRED THE COFFEE ATLEAST 3 TIMES WITH THE SPOON. I didn’t complain though until i got in the car and went to drive off and the donuts they gave me didn’t even have the sprinkles on it. So me and my friend turned around and went through the drive thru since nobody was in it and asked for the correct donuts. They argued and talked over me when i asked 3 TIMES for them to let me speak and ended up raising my voice at them and asked them if i could get what I paid for and what was on the kiosk and they argued for me to come inside and they could “show me right now” that I was wrong when I knew exactly what I Saw! After 2-3 minutes of arguing and making me late to my nephews Halloween parade they gave me the donuts I PAID FOR. Safe to say Ill never be going to this dunkin again! 3 reasons this annoyed me the most are:

I am pregnant and only get coffee twice a week so i expect what I pay for to be right and good! I shouldn’t have to argue with anybody if The Kiosk doesn’t even print out a receipt for me to have proof I had to raise my voice while Im pregnant and stress myself out for no reason

I HOPE you guys talk to your employees about arguing with a customer that IS A PAYING CUSTOMER! Have a great...

This used to be a "good" dunkin to go to and get your order correctly, 1st the male owner older man creepy vibes with the female staff , he is the rudest man to his own staff and to every customer DAILY. He waves his hand in your face when you ask for something to be remade if it wasn't made correctly and he is very unprofessional!, the female owner (maybe his wife) older short woman is just as rude and waves people away and speaks another language under her breath she will also charge you for items THEY ARE OUT OF STOCK IN and not tell you until you pull up for your pick up and try to just give you whatever they have , YOU CANT DO THAT AND HAVE THE NERVE TO SAY YOU CANT HAVE A REFUND?!??!?!? , NOW the younger staff when the two rude owners are not there , ARE SWEET FAST SERVICE AND MORE CORRECT ORDERS THAN WRONG ONES , know you by name and order usually, .... DEAR DUNKIN CORPORATE COME UNDERCOVER TO THIS LOCATION!

To add to this nonsense I went there today 8/26/25 and there is yet again another person running the show in the afternoon looks like another family member and my favorite pumpkin coffee for the past week has been on point at this location however today it tastes burnt and very strong .I don't know what they're doing to the coffee or giving us dark roast or what but they did absolutely nothing to accommodate the fact that the coffee was burnt and that they should offer a different drink a different Brew or to remake your coffee they want you just take it and leave. THIS LOCATION really needs corporate ...